This article applies to Web Hosting and Custom Email accounts only.

Read the Knowledge Base article How Do I Configure BlackBerry To Connect To POP/IMAP Mailbox? to connect POP/IMAP mailbox on Exchange account.

To configure BlackBerry to connect to POP/IMAP mailbox:

1. On the device navigate to Setup > Email Accounts > Other.

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2. Type in the email address and password of your POP/IMAP mailbox.

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3. The device is not going to connect automatically. Click I will provide the settings when prompted.

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4. Type in the settings:

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• Email type: POP/IMAP (Most common).
• Email address: type the primary email address of a POP/IMAP mailbox.
• Password: POP/IMAP mailbox password.
• Email server: to find out the correct setting navigate to HostPilotĀ® Control Panel > Mail Server > Mail Server Settings > General Information > Mail Server Name.
• User name: type the primary email address of a POP/IMAP mailbox.