What Operating Systems are supported?

  • Windows 2012 Standard 64 bit and Windows 2012 Standard R2
  • Optimized images for Windows 2008 R2 Enterprise 64bit. New servers can be created based on these two images.
  • Windows 2003 SP2 (R2) 64bit workloads can be migrated to a Cloud Server, but new servers running Windows 2003 are not supported.
  • Optimized images for Linux (Cent OS, Ubuntu)

What is the capacity of a Cloud Server?

You can add to your basic Cloud Server package up to:

  • 8 CPU cores
  • 1TB of storage
  • 32GBs of RAM

Can I downgrade the Cloud Server package?

You can only downgrade CPU and Memory packages for a Cloud Server. Storage cannot be downgraded.

How long does it take to create a new Cloud Server?

  • When a new server is added, it is first being provisioned. It might take up to 15-20 minutes for a server to become provisioned. 

What Management Services are supported?

  • Management of all Infrastructure Components
  • OS Patch Policies
  • Server Backup
  • Basic Monitoring
  • Managed Firewall/VPN

Is there any Antivirus installed?

  • AV is currently not integrated with a Cloud Server basic configuration. You will need to deploy your own AV agents to the Cloud Servers.

How is my Server backed up?

  • Cloud Server is backed up on a daily basis with the default retention policy of one week included in the price of the server, and maximum retention policy of four weeks.

What monitoring is available?

  • Resources are averaged over a 24 hour period. The statictics can be found in HostPilotĀ® Control Panel > Services > Cloud Servers > Server name.
  • You can install the monitoring tools that you prefer on the server.
  • A recommended Server upgrade will be offered starting with average CPU, memory or storage usage being over 70%.

What is VPN/Firewall configuration?

  • Firewall, by default, has only ports 80, 443, and 3389 open.
  • IPsec VPN and site-to-site VPN are supported.
  • NAT & DHCP support