When using an RPC/HTTPS connection in Outlook, you will need to follow the instructions below to store your password so Outlook will not prompt you for credentials. 

Saving the password for your Outlook profile requires several conditions:

These conditions may all be achieved by using Outlook Profile Helper (Outlook Setup Wizard) when creating a profile with the option Remember Password checked.

Important: Outlook Profile Helper is not supported by Outlook 2016 and is not compatible with Mac OS X.

You can download Outlook Profile Helper here:

  • Users: My Services > Downloads;
  • Administrators: HostPilotĀ® Control Panel > Get Started > Set Up Manually > 2. Download & Set Up Your Email Client > Run Outlook Setup Wizard.

You may also enter the settings for NTML authentication and MSSTD server name manually and save the credentials automatically by checking Remember my credentials when first logging in to Outlook profile. Also, you may manually enter the settings and manually create Credential Manager entries to save the password.

Outlook 2016  

Unlike in the previous versions of Outlook, it is not possible to modify the preferred type of authentication. So, if Outlook 2016 will not save the user's credentials, you may try:

  • running Save Outlook Credentials Tool. This tool runs a set of manual changes programmatically such as addition correct entries to your credential manager. Click here to download Save Outlook Credentials tool.
  • modifying Credential manager entries manually.

Please select the instructions for your Outlook version:

Outlook 2010 Outlook 2007 Outlook 2013

Outlook 2010:

  1. Modify the settings of your profile. Navigate to File > Info > Account Settings > Account Settings > highlight your profile and click Change:
    Outlook 2010 Account Settings
  2. Navigate to More Settings > Connection tab > Exchange Proxy Settings.
    Account Settings - More Settings
  3. Specify the settings as follows:
    • Connect using SSL only: checked,
    • Only connect to proxy servers that have this principal name in their certificate:checked, with the server specified as:
      • msstd:exchXXX.serverdata.net for Exchange 2010/2013 mailbox*
      • msstd:owaXX.servername.net for Exchange 2007 mailbox* Note: The value for msstd is the same as your Exchange Proxy Server for Exchange 2007 mailboxes; for Exchange 2010/2013 mailboxes it is exchXXX.serverdata.net.
    • NTLM authentication.
      Outlook 2010 Proxy Settings
  4. In More Settings, on Security tab, make sure the checkbox Always prompt for logon credentials is not checked.
    Uncheck Always prompt for logon credentials option
  5. Save the changes. Restart Outlook.
  6. Enter your credentials, check Remember Password and log in to Outlook 2010. Outlook will create the entries in the Credential manager.
  7. Restart Outlook to make sure the Credential Manager entries work. If you are prompted for a Password again, proceed to modifying Credential Manager entries.

*Note: In exchXXX.serverdata.net, XXX should be replaced with the specific number; in owaXX.servername.net, XX should be replaced with the specific number and "servername" should be replaced with the correct name; for instance, .serverdata. or .msoutlookonline. You can find your server name in HostPilot > Get Started Here! > Advanced Settings.

Outlook 2007

  1. Modify the settings of your profile. Navigate to Tools > Account Settings:
    Outlook 2007 Account Settings
    Highlight your profile and click Change:
    Outlook 2007 Change Account
  2. Navigate to More Settings > Connection tab > Exchange Proxy Settings.
    Outlook 2007 More Settings
  3. Specify the settings as follows:
    • Connect using SSL only: checked,
    • Only connect to proxy servers that have this principal name in their certificate:checked, with the server specified as:
      • msstd:exchXXX.serverdata.net for Exchange 2010/2013 mailbox*
      • msstd:owaXX.servername.net for Exchange 2007 mailbox* Note: The value for msstd is the same as your Exchange Proxy Server for Exchange 2007 mailboxes; for Exchange 2010/2013 mailboxes it is exchXXX.serverdata.net.
    • NTLM authentication.
      Outlook 2007 NTLM Authentication
  4. In More Settings, on the Security tab,make sure the checkbox Always prompt for logon credentials is not checked.
  5. Save the changes. Restart Outlook.
  6. Enter your credentials, check Remember Password and log in to Outlook 2010. Outlook will create the entries in the Credential manager.
  7. Restart Outlook to make sure the Credential Manager entries work. If you are prompted for a Password again, proceed to modifying Credential Manager entries.

*Note: In exchXXX.serverdata.net, XXX should be replaced with the specific number; in owaXX.servername.net, XX should be replaced with the specific number and "servername" should be replaced with the correct name; for instance, .serverdata. or .msoutlookonline. You can find your server name in HostPilot > Get Started Here! > Advanced Settings.

Outlook 2013

  1. Modify the settings of your profile. Navigate to File > Info tab > Account Settings > Accounts Settings:
    Double-click your account or highlight it and click Change
  2. Click More Settings. Move to Connection tab and click Exchange Proxy settings:
    Outlook 2013 Proxy Settings
  3. Specify the settings as follows:
    • Connect using SSL only: checked,
    • Only connect to proxy servers that have this principal name in their certificate: checked, with the server specified as:
      • msstd:exchXXX.serverdata.net for Exchange 2010/2013 mailbox*
      • msstd:owaXX.servername.net for Exchange 2007 mailbox* Note: The value for msstd is the same as your Exchange Proxy Server for Exchange 2007 mailboxes; for Exchange 2010/2013 mailboxes it is exchXXX.serverdata.net.
    • NTLM authentication.
      Outlook 2013 NTLM Authentication
  4. Save the changes. Restart Outlook.
  5. Enter your credentials, check Remember Password and log in to Outlook 2013. Outlook will create the entries in the Credential manager.
  6. Restart Outlook to make sure the Credential Manager entries work. If you are prompted for a Password again, proceed to modifying Credential Manager entries.

*Note: In exchXXX.serverdata.net, XXX should be replaced with the specific number; in owaXX.servername.net, XX should be replaced with the specific number and "servername" should be replaced with the correct name; for instance, .serverdata. or .msoutlookonline. You can find your server name in HostPilot > Get Started Here! > Advanced Settings.

How to modify Credential Manager entries

  1. Navigate to Start > Control Panel > Credential Manager:
    Credential Manager
    • Alternatively navigate to Start > Run and type in "control keymgr.dll" without the quotes and hit Enter.
  2. If there already are entries, you may need to edit them. If there are no entries, you need to add them. You may add up to four entries for a mailbox that is on Exchange 2010/2013/2016 server and up to three entries for a mailbox which is on Exchange 2007 server.
  3. Each entry has three fields:
    • Server name (Internet or Network Address): See below.
    • Username: Full email address.
    • Password: Mailbox password. Note: Each entry should have the same Username and Password. Only the Server name is varied. The Server name should have the variations of your Exchange server which you can find in HostPilot > Get Started > Advanced Settings.
  4. Internet or Network Address value:
    • For Exchange 2013/2016 accounts: You need to have 6 entries in total. 2 of them are being added automatically when you click Remember my credentials in Windows password prompt. You might need to add another 4 manually:
      • *.exch080.serverpod.net
      • exch080.serverdata.net The following 2 entries can be found in HostPilotĀ® Control Panel > Home > Exchange Servers & Settings:
      • west.exch080.serverdata.net or east.exch080.serverdata.net (Exchange Proxy setting)
      • mbx080-XX-XX-X.exch080.serverdata.net (Default Exchange Server setting)

        Manage your credentials
    • For Exchange 2010 accounts: Your Exchange server looks like this: west.exchXXX.serverdata.net or east.exchXXX.serverdata.net where XXX is a number. Server names for entries:
      • WEST.EXCHxxx.SERVERDATA.NET or EAST.EXCHxxx.SERVERDATA.NET depending on your Default Exchange server.
      • EXCHxxx.SERVERDATA.NET
      • *.EXCHxxx.DOMAIN.LOCAL
      • *.EXCHxxx.SERVERDATA.NET
    • For UK-based accounts:
      • SITE2.EXCH500.SERVERDATA.NET
      • EXCH500.SERVERDATA.NET
      • *.EXCH500.SERVERDATA.NET
      • *.EXCH500.MSOUTLOOKONLINE.NET
    • For Exchange 2007 accounts: Your Exchange server looks like this: ExvmbxXXX-XX.exchXXX.servername.net, and your Exchange Proxy server looks like this: owaXXX.servername.net where XXX is a number and "servername" is replaced according to your server name, for instance, with "serverdata" or "msoutlookonline".
      • OWAxxx.SERVERNAME.NET
      • EXVMBXxxx-xx.EXCHxxx.SERVERNAME.NET
      • *.EXCHxxx.SERVERNAME.NET
  5. Save the changes and start Outlook to see if the changes work.
  6. Reboot your computer and start Outlook to make sure the entries work.

If you have any issues with saving Outlook password, read the Knowledge Base article on Troubleshooting Issues with Saving Outlook Password.