Original Article ID: 1684

The Phone Book  (Dir) option on the Polycom 2-Line phone is extremely customizable.  For example, the customer has the option of auto rejecting a contact (send to voicemail) or diverting the caller so that they always transfer to another number.

Availability

Flex: Yes

How Does It Work

Adding an Entry / Programming

  1. Press the More Soft key twice.
  2. Press the Dir Soft key.
  3. Press the Check key for <New Entry> (if there are existing entries, you may need to press the Up arrow button to see this)
  4. Press the Check key for First name
  5. Use the Alpha option on the number pad to enter the first name and press the OK Soft key.
  6. Arrow down for Last name and press the Check key.
  7. Use the Alpha option on the number pad to enter the last name and press the OK Soft key.
  8. Arrow down for Contact and press the Check key.
  9. Enter the 10-digit phone number and press the OK Soft key.
  10. Arrow down for the Speed Dial Index (unless the customer sets other speed dial numbers the system will automatically assign the next available position) enter the speed dial reference number and press the OK Soft key.
  11. Arrow down for Label and press the Check key.
  12. Use the Alpha option on the number pad to enter any label. (i.e. Personal, Vendor, etc.) and press the OK Soft key.
  13. The next option is Ring type. The phone will ring with this Ring Type whenever this contact calls the phone.
  14. Arrow down to Divert Contact (This setting allows the customer to send calls from this contact to another number automatically when it is enabled in a later menu option) and press the Check key.
  15. Enter the number (or extension number) you want that caller diverted to and press the OK Soft key.
  16. Arrow down to Auto Reject (sends that caller to voicemail automatically) and press the Check key.
  17. Press the Up or Down arrow buttons to toggle Auto Reject between Enabled or Disabled and press the OK Soft Key.
  18. Arrow down to Auto Divert (sends that caller to the number programmed earlier automatically) and press the Check key.
  19. Press the Up or Down arrow buttons to toggle Auto Divert between Enabled or Disabled and press the OK Soft Key.
  20. Press the left arrow and the display will say "Save?" Choose the Yes Soft key.

Special Note:  Not all of these options have to be programmed.

Dialing From The Phone Book

  1. Press the More Soft key.
  2. Press the More Soft key.
  3. Press the Dir Soft key.
  4. Use the up and down arrows to select the entry you wish to call.
  5. Press the dial button.

See also:

DPS-F: Polycom 2-Line IP330 Phone Speed Dial (KB #2087)