This article describes several useful features that you can use with the Hosted PBX service.

How to transfer the call directly to the Voicemail:

  1. When you received a call, search for Blind-transfer option (soft key BlndTr) on your IP phone and press it.
  2. Then dial '*' and the user's extension to which Voicemail you wish to transfer the caller.

Note: On Cisco phones, you may be unable to dial more than 2 digits after dialing '*'. In this case, you will need to edit your default dial plan on the phone which should look like '*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx'. You will need to change it to '*xxxx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx'.

How to log in and out of hunt groups directly from your IP phone:

  1. To log in the hunt group dial its extension and add 1.
    *XXXX*1 (log into a hunt group with extension XXXX).
  2. To log out of the hunt group dial its extension and add 0.
    *XXXX*0 (log out of a hunt group with extension XXXX).

    For example, if you need to log into a hunt group with extension 7788, dial **7788*1. To log out, dial **7788*0.

How to set up short (7-digit) local dialing from your IP phone:

  1. Navigate to HostPilot > Services > Hosted PBX > Phone numbers.
  2. Specify the local area code by typing it in the corresponding field
  3. Save changes.

    Note: Local area code setting is account wide. If you have phones in different locations/NPAs, 7-digit will dial the specified NPA from all of the devices.