Original Article ID: 3432

  Summary

The purpose of this article is to explain how to access voicemail from the Yealink W52 Handset

Scope

This article applies to:
Yealink W52

This article 
does not apply to:
Any other phones / devices

Feature 

You can leave voice mails to someone else. You can also receive and listen to voice mails via the handset. Voicemail feature ensures that you will never miss any important messages. When receiving a new voice mail, the icon appears on the LCD screen with the number of unread voice mails, and the message key LED flashes red.

*** Note: Voice mail feature is not available on all servers. Contact your system administrator for more information.

 

To leave a voice mail:

You can leave a voice mail to someone else when he or she is busy or inconvenient to answer the call. Follow the voice prompts from the system server to leave a voice mail, and then hang up.

 

To configure the voice mail access code via the handset:

1. Press  to enter the main menu.

2. Select  ->Set Voice Mail.

    The LCD screen displays the lines assigned to the handset as incoming lines and outgoing lines simultaneously, and the number of voice mails for each line.

3. Press  or  to highlight the desired line, and then press the Select soft key.

4. Press  or  to select Enabled from the Status field.

5. Enter the voice mail access code in the Number field.

6. Press the OK soft key to accept the change or the Back soft key to cancel.

 

To configure fast access for voice mail via the handset:

You can configure fast access to connect straight to the voice mails of the desired line by long pressing the digit key 1 without having to scroll through the menu when the handset is idle.

1. Press  to enter the main menu.

2. Select ->Set Key 1.

    The LCD screen displays the lines assigned to the handset as incoming lines and outgoing lines simultaneously.

3. Press  or   to highlight the desired line and press the Select soft key.

    The radio box of the selected line is marked.

 

To listen to the voice mail using the menu via the handset:

1. Press  to enter the main menu.

2. Select  ->Play Message.

    The LCD screen displays the lines assigned to the handset as incoming lines and outgoing lines simultaneously, and the number of voice mails for each line.

3. Press  or  to highlight the desired line, and then press the Select soft key.

    The handset dials out the voice mail access code using the selected line automatically.

4. Follow the voice prompt from the system server to listen to your voice mails.

 

To listen to the voice mail via fast access via the handset:

1. Long press  when the handset is idle.

    The handset automatically dials out the voice mail access code using the line you selected when configuring fast access for voice mail.

2. Follow the voice prompt from the system server to listen to your voice mails.

     You can also listen to the voice mail by pressing  to enter the Messages & Calls screen. Select the desired line and press the Select soft key.

 

 *** Note: Before listening to the voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the  icon will disappear from the screen.

 

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- Yealink W52 Cordless Call Features Table, Article 3433