When you delete items (e-mail messages, contacts, calendar, tasks, etc.) from your mailbox, they are first transferred to the Deleted Items folder.

After an item has been removed from the Deleted Items folder, it can still be recovered. By default, permanently deleted items will be held on the server for 14 days on all Exchange accounts. During this retention period, you can restore or purge deleted items in Outlook or OWA. If you own a Dedicated Exchange account, you can change this setting by changing the value for Keep deleted items for (days) option in HostPilotĀ® Control Panel on the MS Exchange Server > Mailboxes > Storage Management page.

Note: if you hard-deleted a folder, you will only see items from that folder in the Recover Deleted items; you won't find the whole folder there.

Select your version of Outlook or Outlook Web App for instructions on how to recover deleted items:

Outlook 2016 Outlook 2013
Outlook Web App 2016                 Outlook Web App 2013
   
Outlook 2010 Outlook 2007
Outlook Web App 2010 Outlook Web App 2007

You can remove items from the Deleted Items folder manually or automatically. To change the settings:

    • In Outlook, automatic deletion is set in the Empty the Deleted Items folder upon exiting option in Tools > Options > Other > General.
      • Outlook 2010/2013/2016: File > Options > Advanced

    • In OWA, automatic deletion is set in the Empty the Deleted Items folder on logoff option in Options > Delete Items.
      • OWA 2010/2013: Options > Settings > Mail

      • OWA 2016: Options > Mail > Message Options
         

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Outlook 2016:

  1. To restore or purge items deleted from a folder that contains mail items, including the Deleted Items folder, select the folder, then choose the Folder tab on the Ribbon and click Recover Deleted Items.
    Outlook 2016 1 step
  2. Select the items and click either Recover or Purge icons.
    Outlook 2016 2 step

OWA 2016:

  1. Right-click the Deleted Items folder and choose Recover Deleted Items:
    OWA 2016 1 step
  2. Choose either Recover or Purge.
    OWA 2016 2 step

Outlook 2013:

  • To restore or purge items deleted from a folder that contains mail items, including the Deleted Items folder, select the folder, then choose the Folder tab on the Ribbon and click Recover Deleted Items.

  • Select the items and click either Recover or Purge icons.

  • When you are viewing a non-mail item folder (Calendar, Contacts, etc.), the Recover Deleted Items icon is no longer available. Follow the same steps as for Outlook 2010 to enable it.

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OWA 2013:

  1. Right-click the Deleted Items folder and choose Recover Deleted Items:


  2. Choose either Recover or Permanently Delete.

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Outlook 2010:

  • To restore or purge items deleted from a folder that contains mail items, including the Deleted Items folder, select the folder, then choose the Folder tab on the Ribbon and click Recover Deleted Items.



    Select the items and click either Recover or Purge icons.

  • When you are viewing a non-mail item folder (Calendar, Contacts, etc.), the Recover Deleted Items icon is no longer available. Follow these steps to enable it: 
    1. Click the File tab on the Ribbon, then click the Options button.
    2. Select Customize Ribbon in the left pane of the Outlook Options window.
    3. On the right-hand side, in the Customize the Ribbon list, select the Folder main tab.
    4. Click the New Group button. You can rename it after it is created.

    5. Make sure that the newly created group is selected. In Choose commands from, select All Commands.
    6. Scroll down and select the Recover Deleted Items option, then click the Add >> button to add this option to your newly created custom group.

    7. Click OK in the Outlook Options window.

    8. You will now see your new group and the Recover Deleted Items icon in the Folder tab on all folders. If you click the button, you will see that you have access to any purged/shift-deleted items from that folder.

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OWA 2010:

  1. Right-click the Deleted Items folder and choose Recover Deleted Items.

  2. Choose either Recover or Permanently Delete.

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Outlook 2007:

  • If you want to restore or purge items deleted from the Deleted Items folder, select the Deleted Items folder, then go to Tools > Recover Deleted Items and choose either Recover or Purge.
  • When you use the Shift+Delete keyboard shortcut to delete items in Outlook ("hard delete"), they are not transferred to the Deleted Items folder. However, you may also be able to recover items that were hard deleted from other folders, such as your Inbox. Select the folder in question, then go to Tools > Recover Deleted Items and choose Recover.


  • For more information, refer to the Microsoft article Recover deleted items.

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OWA 2007:

  1. Navigate to Options > Deleted Items:

  2. Choose either Recover or Permanently Delete.

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Important note: In Outlook Web Access, you can only recover items deleted from the Deleted Items folder. To restore or purge items deleted from other mail folders using Shift+Delete ("hard delete"), you will need to use the Outlook client.

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