Original Article ID: 3424


The purpose of this article is to explain how to place calls on hold, and resume them on the Yealink W52 Handset


This article applies to:
Yealink W52

This article 
does not apply to:
Any other phones / devices


You can place an active call on hold. At any time, at most one active call can be in progress on your handset. You can answer or make another call while placing the original call on hold.


To place a call on hold:

  1. Press the Options soft key during a call, and then select Hold.

*** The call is placed on hold and the  icon is displayed on the LCD screen ***


To resume a hold call:

Do one of the following:

  1. Press the Resume soft key.
  2. Press  .
  3. Press .


Two calls on Hold:

If two calls are placed on hold on the handset, press the Resume soft key to resume the current call. Press ,or the Swap soft key to swap between two calls.

*** Note: When the call on the handset is placed on hold, placing the handset in the charger cradle will notend the call.


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