Original Article ID: 3428

 Summary

The purpose of this article is to explain how to configure call forwarding No Answer, Busy, and Always on the Yealink W52 Handset

Scope

This article applies to:
Yealink W52

This article 
does not apply to:
Any other phones / devices

Feature 

You can transfer a call to another party in one of the following ways:

Blind Transfer:  Transfer a call directly to another party without consulting.

Semi-Attended Transfer:  Transfer a call when receiving the ring-back.

Attended Transfer:  Transfer a call with prior consulting.

 

To perform a blind transfer:

1. Press the Options soft key during a call, and then select Transfer.

      You can also press  directly.

2. Enter the number or select the handset you want to transfer the call to.

3. Press  or the Transfer soft key.

    The call is connected to the number or the handset you specified, and the LCD screen prompts Call Transferred”.

 

To perform a semi-attended transfer via the handset:

1. Press the Options soft key during a call, and then select Transfer.

You can also press  directly.

2. Do one of the following:

     • Enter the number or select the handset you want to transfer the call to.

       Press  to dial out.

     • Press the Directory soft key, and then select the desired contact.

       Press  or the Call soft key.

       If both the office number and the mobile number of the contact are stored, select the desired number and press  or the OK soft key to dial out.

3. Press  or the Transfer soft key to complete the transfer when receiving the ring-back.

     The LCD screen prompts “Call Transferred”.

To perform an attended transfer via the handset:

1. Press the Options soft key during a call, and then select Transfer.

     You can also press  directly.

2. Do one of the following:

     • Enter the number or select the handset you want to transfer the call to.

        Press  to dial out.

     • Press the Directory soft key, and then select the desired contact.

       Press  or the Call soft key.

       If both the office number and the mobile number of the contact are stored, select the desired number and press  or the OK soft key to dial out.

3. Press  or the Transfer soft key to complete the transfer after the party answers the call.

     The LCD screen prompts “Call Transferred”.

 

To transfer a call to another party when there are two calls on the handset via the handset:

1. Place a call to user A.

2. Place another call to user B.

Two calls are established on the handset.

3. Select the desired call (e.g., the call with user A) and make sure the call is active.

4. Press the Options soft key, and then select Call Transfer.

The LCD screen displays the target party (user B) you will transfer the call to.

5. Press the Transfer soft key to complete the transfer.

*** The LCD screen prompts “Call Transferred”, and then the handset returns to the idle screen. Call is established between user A and User B.

 

Related Articles 

- Yealink W52 Cordless Call Features Table, Article 3433