The feature is available for McAfee Email Protection Advanced Plan (and higher).

Some emails may not score high enough to be considered spam by McAfee filters, usually due to one of the following reasons:

  1. If you look at the internet header and see the line X-Spam:Exempt, then the user is exempt from filtering due to:
    • The sender's domain, email address or IP address being listed in the policy level allow list.
    • The sender's domain, email address or IP address having been added to the recipient’s user level allow list.
    • The user being exempted from filtering
  2. The email contains an opt-out or unsubscribe link. Such messages will typically be scored lower under the assumption that the recipient subscribed to the messages. If the message is not wanted, users should unsubscribe.
  3. Certain Content Groups are not activated.
    In order to activate the Content Groups:
    1. Log in to the Control Console
    2. Navigate to Email Protection > Policies and click Edit
      policy
    3. On the Content tab, highlight the desired Content Group and click Edit
      Edit Content Group
    4. Check the Enable box and click Save. Repeat steps 6 through 9 for additional Content Groups as needed
      Enable Content Group
    5. Click Save again once finished. Allow up to 15 minutes for your settings to take effect.

We also recommend adding to your deny list any e-mail or IP address that sends unwanted messages to your domain.

Note: narrow allow-list entries will take precedence over broad deny-list entries.

If you get a spam message in your inbox and would like to report it as spam you have two options:

  • If you’re using Outlook 2007 or later, you can install the following plugin: Spam Control for Microsoft Outlook, and report spam by clicking the corresponding button:
    McAfee Plugin Button 
  • If you’re using other mail clients, you can copy and paste the spam message into a new email and send it to SaaS_spam@mcafeesubmissions.com for evaluation.
    Note: A full copy of the message (including attachments and headers) is needed with all Spam or Virus False Negative submissions. Without a full copy of the message delivered it is impossible for McAfee to accurately add protection for the message or virus.