This article answers some of the most frequently asked questions about Intermedia AppID.
Do administrators have access to end-user credentials?
No, end-user credentials are encrypted and stored on the server. No-one, including Support team, has access to them. Only end-users can modify/remove credentials via their portal or using browser extensions.
What browsers are supported?
Currently the supported browsers are:
- Internet Explorer (9+, not in compatibility mode)
Internet Explorer in compatibility mode (and versions older than IE9) and Opera are not supported.
Can Administrators or users manage/edit the Categories in Intermedia AppID?
No, the categories are pre-created and non-editable at this time.
What basic steps can be taken if Intermedia AppID is not working?
- Clear browser cache, delete all history and cookies.
- Remove and re-install browser extension.
- Make sure IE is not running in compatibility view.
- Port 443 must be open.
The user cannot log in to the AppID Portal and is being asked for a verification code. Where can the user obtain the verification code?
If the user is being asked to enter a 6-digit verification code, it means that Two-factor Authentication has been enabled for the user and the verification code can be retrieved via the Google Authenticator application. Read the Knowledge Base article on Intermedia AppID: Two-factor Authentication for more information.