This article answers some of the most frequently asked questions about Intermedia AppID.

Q: Do administrators have access to end-user credentials?

A: No, end-user credentials are encrypted and stored on the server. No-one, including Support team, has access to them. Only end-users can modify/remove credentials via their portal or using browser extensions.

Q: What browsers are supported?

A: Currently the supported browsers are:

  • Internet Explorer (9+, not in compatibility mode)
  • Chrome
  • Firefox
  • Safari

Internet Explorer in compatibility mode (and versions older than IE9) and Opera are not supported.

Q: Can Administrators or users manage/edit the Categories in Intermedia AppID?

A: No, the categories are pre-created and non-editable at this time.

Q: What basic steps can be taken if Intermedia AppID is not working?

A: There are some troubleshooting steps that can be performed:

  • Clear browser cache, delete all history and cookies.
  • Remove and re-install browser extension.
  • Make sure IE is not running in compatibility view.
  • Port 443 must be open.

Q: The user cannot log in to the AppID Portal and is being asked for a verification code. Where can the user obtain the verification code?

A: If the user is being asked to enter a 6-digit verification code, it means that two-factor authentication has been enabled for the user and the verification code can be retrieved via the Google Authenticator application. Read the Knowledge Base article on Intermedia AppID: Two-factor Authentication for more information.