For security reasons, Intermedia AppID uses Two-factor authentication, which is an additional authentication step.

To access AppID Portal, you will need to enter your credentials and pass Two-factor authentication.

As the 1st step, navigate to https://appid.com to log in to the AppID Dashboard as usual by entering your credentials and clicking Login:

Login to AppID

On the first login with Two-factor authentication, you will be asked to select and set up your Two-factor authentication method. The following methods are available:

Enter verification code

For the Intermedia VeriKey, SMS text message and Voice call options, enter your mobile number:

  • specify your country code
  • enter the rest of your number including the area code.
    Ex: +1 123 456 7890.

Users can change the authentication method in the AppID Dashboard at any time by clicking Settings:

Change Two-factor authentication settings

Google Authenticator

  1. On the first login (after Two-factor Authentication has been enabled for you), you will be asked to download and set up the Google Authenticator mobile app
  2. Scan the QR code (during initial setup only) to obtain the verification code. Enter it into the Code field
    Note: you need to have a barcode scanner app on your mobile device
    Set up Google Authenticator
  3. On every login, after you enter your credentials, you will need to open the Google Authenticator app on your mobile device to obtain a new verification code and enter it into the Code field.
    Enter verification code

If you lose your mobile device, upgrade your OS or the Google Authenticator app is deleted from your device, ask your Administrator to reset Two-factor authentication for you. In that case, you will need to set up the Google Authenticator app again following the steps above.

Intermedia VeriKey: Push notification

  1. On the first login (after Two-factor Authentication has been enabled for you), you will be asked to download and set up the Intermedia VeriKey mobile app. The app is available for iOS and Android platforms.
  2. Enter the same number you use for AppID:
    Set up VeriKey
  3. An SMS with the confirmation code will be sent to this number. Enter it and click Confirm:
    Enter confirmation code
  4. Once the app is set up, push notification will be sent to your mobile device:
    Push notification sent
    If you are not receiving Push notification click Resend push notification on this page. You can also select Use another 2FA method to try another authentication method.
    Note: Google Authenticator will be available only if it was set up before.
  5. Click Allow on Intermedia VeriKey mobile app in order to log in to the AppID Dashboard:
    Allow access
    Note: click Deny to prevent unauthorized access attempts.

Note: if you change your mobile number, it should be updated both in the Dashboard and in the Intermedia VeriKey app settings:
Change phone number

SMS text message

The code will be sent to the number you specified in a text message. Enter the code and click Next:

Text message

If you are not receiving the code click Resend the code on this page. You can also select Use another 2FA method to try another authentication method.
Note: Google Authenticator will be available only if it was set up before.

Voice call

You will receive a phone call with the code to the number you specified. Enter the code and click Next:

Voice call

If you are not receiving the call click Call me again on this page. You can also select Use another 2FA method to try another authentication method.
Note: Google Authenticator will be available only if it was set up before.

Intermedia VeriKey: One-time passcode

  1. On the first login (after Two-factor Authentication has been enabled for you), you will be asked to download and set up the Intermedia VeriKey mobile app. The app is available for iOS and Android platforms.
  2. Enter the same number you use for AppID:
    Set up VeriKey
  3. An SMS with the confirmation code will be sent to this number. Enter it and click Confirm:
    Enter confirmation code
  4. One-time passcode is generated on your mobile device:
    Enter the VeriKey code
    If you have issues with authentication select Use another 2FA method to try another authentication method.
  5. Switch to the Code tab in the Intermedia VeriKey mobile app to obtain the one-time passcode:
    Code tab

Note: if you change your mobile number, it will need to be updated both in the Dashboard and in the Intermedia VeriKey app settings:
Change phone number

Note: If you lose your mobile device or have any other troubles with passing Two-factor authentication you can:

  • select Use another 2FA method on authentication step to try another authentication method
  • ask your Administrator to reset Two-factor authentication method for you.