This article provides an overview of the Follow-Me Number service.

Logging in to control mode/panel

To access the control mode or log in to control panel follow these steps:

Via phone:

  1. Dial your Follow-Me number.
  2. During the greeting, enter your PIN (You are now in the Main Directory).

Via web:

  1. Go to the login page.
  2. Enter your Follow-Me number and PIN.
  3. Click on Login.

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Extensions

There are Extensions to direct your calls. Extensions identify the locations where calls can be directed such as your office or cellular phone. Each Extension is given a 2-digit number (10, 20, 30, etc) and a name that you designate. For Example, Extension 20 could represent your office phone.

Directing calls

Via phone:

Touch 2 from the Main Directory to direct calls.
Enter an Extension:

  • 1 0 (Home-Office).
  • 2 0 (Office).
  • 3 0 (Cellular).
  • 7 0 (Voicemail).

Via web:

Click on the drop-down menu located on the top of every page and select an extension.

  • Phone.
  • Web.

Voice Mail

Via phone:

  • In the Main Directory touch to manage and listen to voice mail.
  • Touch 2 to delete voice mail.
  • Touch 3 to save voice mail.
  • Touch 9 * after listening to a voice mail to instantly call that person back.

Via web:

  • Click on  to access voice mail.
  • Click the icon of the voice mail you want to hear.

Faxing

Via phone:

  • Touch 3 from the Main Directory to access faxes.
  • Touch 1 to forward all new faxes to a fax machine.
  • Touch 2 to forward all previously delivered faxes.
  • Touch 3 to forward an individual fax.

Via web:

  • Click to manage faxes.
  • To view a fax, click or of the fax you want to view.

Sending group messages

Via phone:

  • Touch 6 from the Main Directory or Voicemail Directory.
  • Follow the recorded instructions.

Placing calls

Via phone:

Touch 9 from the Main Directory to place a call.
When promoted, enter the phone number. Or, touch 6 to use Dial By Name.

Remote call transfer / On-the-fly conferencing

Via phone:

  • Receive or place a call from your AccessLine.
  • Touch # 5.
  • Enter the phone number.
  • When party picks up the phone, touch # 5 again.

Reserving conference calls

Via phone:

  • Touch 7 from the Main Directory to reserve a conference call.
  • Follow the recorded instructions.

Via web:

  • Click on Conference Calling on the left side of the page.
  • Click on Reserve a New Conference Now!
  • Enter the date of the conference.
  • Enter the start time of the conference.
  • Enter the length of the conference.
  • Enter the number of guests desired, both listen only and speaker/listener, for the conference.
  • Enter the Guest Code (4-10 digits) that allows guests to join the conference.
  • Enter the Host Code (4-10 digits) that allows you to join the conference and access host options during the conference.
  • Click on Reserve Conference to confirm and accept the reservation.