Known Issues

  • SIP ALG is enabled by default and cannot be disabled.

Resolution

  1. Replace the router with a recommended one.
    • SIP-ALG Causes many issues with phone systems, including but not limited to: One way audio, calls going straight to voicemail, issues with transfers and other issues.
  2. Intermedia cannot setup a router for you, but your IT or the manufacturer of your new router may be able to help you.  They will need to copy settings from the old to the new router to ensure your computers and other devices on the network work properly.