Calls into and out of your Intermedia number
Your Intermedia number resides on a node or switch in Intermedia's network. Calls placed into your Intermedia number travel from the caller's location into an Intermedia node; these are considered inbound calls. Calls placed from your Intermedia number to reach you at your location or to reach someone you are calling travel from the Intermedia node back out to your location; these are considered outbound calls. Intermedia's software connects the two parts of the call so a call into your Intermedia to reach you on your cell phone has both an inbound and an outbound portion or leg. This is shown below:
Some types of calls have only inbound legs; others have both inbound and outbound legs. Your specific product and service plan determines whether we charge on the inbound part of the call, on the outbound part of the call, or on both separately. See additional descriptions below.
Inbound calls are the portion of a call where a caller dials your Intermedia number and is connected to the Intermedia network. Examples of calls that are inbound only include:
- A caller dials your Intermedia number and leaves a voicemail or sends a fax.
- You call your Intermedia number, enter your PIN, and retrieve a voicemail message.
- You call your Intermedia number, enter your PIN, and use subscriber features such as changing your Active Extension or turning your Weekly Schedule on or off.
- Callers dial into your Scheduled or Reservationless conference.
Outbound calls are the portion of a call where calls from your Intermedia number are connected from the Intermedia network to you or to the number you specify. Most outbound calls include inbound portions also. Examples of outbound calls include:
- Your Intermedia service delivers a call to your office, home or cell phone.
- After calling your Intermedia number, you enter your PIN and press 9 to make an outbound call or 9* to return a call from a voicemail.
US Domestic Local Calling
Applicable charges for calls outbound to an area considered local to the Intermedia number are shown under US Domestic Local Calling. This includes outbound calls to phone numbers in local metered markets.
US Domestic Long Distance
Applicable charges for calls from the 50 United States inbound to toll-free Intermedia numbers or outbound to US phone numbers that are outside of the local area for the Intermedia number are shown under US Domestic Long Distance. Overage charges for calls inbound to local Intermedia numbers are also shown here.
International Long Distance
Applicable charges for calls outside the 50 United States inbound to or outbound from an Intermedia number are shown under International Long Distance. Calls to/from Puerto Rico, US Virgin Islands, and Canada are included under International.
Calls identified as "Conferencing" refer to calls using conferencing services. Where conferencing is used with Intermedia's enhanced services such as Customer Connect or SmartNumber, inbound access charges may also apply.
Applicable charges for calls into a toll-free Intermedia number from a payphone, directory assistance calls, and conference playback calls are shown on your invoice under Other Surcharges.