Known Issues

  1. SIP ALG is enabled by default, causing intermittent call and phone feature failures.  

Resolution

  1. We need more information on this router to find out if the other basic router requirements can be made on this router.
    • Please contact Intermedia Voice Technical Support so we can better document other necessary changes that need to be made to this router.
  2. The manual says that the settings below need to be disabled but it does not indicate exactly where they were.
    • Please let Intermedia know if you find these settings are able to successfully disabled them.
      • SIP Protocol Handler > set to Disabled
        • This disables SIP ALG
      • RFC Non-compliant Messages > set to None (not Blocked)
        • This prevents Intermedia non-compliant SIP messages to not be blocked.
      • The page below has more information: