Known Issues

  1. Cannot disable DNS relay/proxy, causing intermittent registration failures on Polycom phones.
  2. Some models have SIP ALG enabled by default and it cannot be disabled.

Resolution

  1. Replace the router with Recommended Router if you do not have one already.
    • Intermedia cannot setup the new router for you, but your IT or the manufacturer of your new router can help you. 
    • They will need to move settings from the old to the new router to ensure your computers and other devices on your network work correctly.