This article describes how to view McAfee Email Protection quarantine and release messages from it.

Users

  1. Log in to My Services.
  2. Choose Email Protection > Manage Email Protection Settings
  3. Select Quarantine to view and release messages. Refer to the article How Do I Access End User McAfee Control Console? for more information.

    Quarantine User

Note: by default users can see in Quarantine and release only those emails which were caught by Spam policy. Emails quarantined by Attachment, Virus, Content, Email Authentication, or ClickPtotect policies might be released only by Administrators. 

Administrators

Note: the feature is only available for administrators in McAfee Advanced Email Protection or McAfee Email Data Loss Protection + Email Continuity.

  1. Go to HostPilotĀ® Control Panel > Services > Protection and click Manage.
  2. Open Email Protection > Quarantine.
  3. Search for messages and select the action you would like to take.

    Quarantine Admin

  4. Choose one of the following actions:

    Release moves the items you select to Inbox.
    Always Allow for User whitelists the sender in McAfee.
    Delete and Delete All remove messages from quarantine.
    View allows you to see the content of messages.

Notes:

  • Administrator may grant his users permissions to release emails from Quarantine which were caught by Attachment, Content, Virus, Email Authentication, or ClickProtect policies in McAfee Console > Account Management > Users > double-click on user > from Role drop-down next to user's name select Quarantine Manager > Apply. However, that would allow user to manage all other users' quarantines.
  • Messages released from Quarantine are always delivered to the primary user address. If that address is not valid, the message will not be delivered.
  • Once a message is released or deleted from quarantine, it cannot be retrieved or redelivered.
  • Message Audit shows what happened to a message and what Quarantine the message ended up in. Tags for quarantined messages include:
    • qa — Quarantined Attachment
    • qh — Quarantined for ClickProtect
    • qk — Quarantine Content Keyword
    • qs — Quarantined Spam
    • qv — Quarantine Virus