If Administrator of the account needs to store user’s files locally, he may download them from HostPilot.
Login to HostPilot > Services > PC Backup > click on user > Restores.
On PC Backup dashboard
To restore all files at once check the box next to Restore name > on right-side panel click on Restore All Files…
To select specific files and folders click on Restore name > select Backup Sets or necessary folders (e.g. C:/Users) > click on Actions panel.
Actions panel allows you to download all/selected files in a