To transfer your numbers to Intermedia Hosted PBX 2.0 system:

  1. Contact your sales representative, or our Cloud Concierge or customer service team to get the transfer process started.
  2. They will work with you to enter an order in our provisioning system specifying how each number should be configured at time of port.
  3. Once the order is entered, we recommend you to use our LOA Wizard. This tool allows you to monitor, keep track, and update your porting orders with additional information online. Login to HostPilot> Services> Voice Services> Numbers&Extensions> Number Porting status. Your Number Porting request will already be partially pre-entered, and in status “Waiting for You”. Click on the button “Revise LOA” to enter and submit the necessary number porting paperwork.
  4. If you have chosen not to use the LOA wizard, you will receive an email with a case number. Follow the instructions in this case. You can reply to that email with the completed LOA and recent bill copy from your telephone number.
    Blank copies of the forms with instructions are available here:

To transfer your numbers to Intermedia Hosted PBX 1.0, IS, or SIP Trunking system:

  1. Contact your agent, sales person, and/or customer service to start a porting work order, specifying numbers to port and how they should be configured in our system at time of port OR enter the request online using the LOA Wizard:
    For Voice Services 1.0: Login to HostPilot> Services> Hosted PBX> General Tab> Number Porting status> Click Add Request button.
    For SIP Trunking: HostPilot> Services> Voice Services> Locations> Number Porting status> Click Add Request button.
    NOTE: SIP Trunking customers may need to involve a PBX technician/certified installation partner to program the PBX for porting.
  2. Once your porting work order has been entered either with assistance of Intermedia representative or using the LOA Wizard you can use the LOA Wizard further.
  3. If you have chosen not to use the LOA wizard, you will receive an email with a case number. Follow the instructions in this case. You can reply to that email with the completed LOA and recent bill copy from your telephone number.
    Blank copies of the forms with instructions are available here:

• For every transfer request make sure there is a corresponding active Hosted PBX user.
• For each carrier you are transferring numbers from you must fill out a separate LOA and provide a bill.
• Submit a separate LOA for toll-free numbers being transferred. You can group multiple toll-free numbers together on the same LOA if they are on the same account.
• If you have more numbers than will fit on one LOA, enter see attached list of <#> porting numbers and attach a 2nd page with the list of all numbers to port on that order. If you are porting 20 or more numbers, also include an excel file with a list of porting numbers only.
• Many carriers reject transfer requests if there are errors or corrections on the form. Use a clean form if you make a mistake.

We require provisioning information upfront for most product lines to ensure we have the correct contact information and that numbers will be billed and configured correctly for porting.