The article describes the way users manage their quarantine messages. There are several ways users can access User Quarantine Area:

  • Click on Manage quarantine email in their Quarantine Report
  • Login to My Services and click on Email Protection icon

Refer to our Knowledge Base article Email Protection: Quarantine Reports for more information.

There are two types of settings users can manage:

Quarantined Emails

If the account admin has enabled User Quarantine option, the end users will receive email quarantine reports. 

This reports will allow the users to do the following:

  • ViewWill allow you to preview a quarantined message
  • AllowWill release this individual email and deliver it to your Inbox

To manage Quarantined Email via  My Services:

Login to My Services portal > click Email Protection icon > select Manage Quarantine email option.

To access the Quarantine area via Quarantine report select Manage quarantined email option. Through this page, you can do the following actions:

  • View - Will allow you to preview a quarantined message. Web links will not be available if the message contains any, nor will you see any images
  • Allow - Will release this individual email and deliver it to your Inbox
  • Always allow - Will release any emails from this sender, or domain, and deliver them to your Inbox. It will also add the sender or domain to your safe sender list
  • Block - Will block any emails from this sender, or domain. It will also add the sender or domain to your blocked sender list
  • Delete - Will delete this individual email from the quarantine

Once Allow/Always allow/Block option is applied, the message will not be available via Quarantine area anymore.

Notes:

  • Messages are stored in Quarantine for 30 days only.
  • Email Protection generates separate Quarantine Reports for Distribution Lists. All members of a Distribution List receive quarantine report for this Distribution List. 
    Important: account admin can disable quarantine reports delivery to the Distribution Lists or set up an alternate address. Read our Knowledge Base article Email Protection: Quarantine Management in  HostPilotĀ® Control Panel for more information.

Also, the users can run the search and filter the quarantined emails. The users can use the following filters (subject, from address and time frame).

Important: the option Delete all emails is applied to all emails in the Quarantine, not just to the search results.

Safe and Blocked senders

In order to add users or domains to the Safe/Blocked senders list, switch to Safe and Blocked senders tab.

In order to manage Safe and Blocked senders via My Services:

Login to My Services portal > click Email Protection icon > select Manage Safe And Blocked Senders lists.

Read our Knowledge Base article Email Protection: End-User Safe/Blocked Senders Lists for more information.

Note: users cannot add IP addresses to the Safe and Blocked senders lists. However, an account administrator can add them account wide though HostPilotĀ® Control Panel and Admin Quarantine area.

Settings

Under the Settings tab, users can adjust the settings for delivery of quarantine reports:

  • select the time zone when quarantine reports are generated
  • select days when quarantine emails are delivered
  • set the time interval when reports are delivered

To select the interval between reports click on the suitable option, it will be automatically enabled.

To set a timeframe to receive email notifications swipe the switch on button and set Delivery starts from and Delivery stops after time.

Users can control the number of the quarantine emails included into Quarantine Report:

Quarantine

Also, users can manage the settings of delivery the Weekly Quarantine Summary by selecting the day and adjusting the frequency of the summary.

Weekly

Email Aliases

Under Email Aliases, users can see the list of aliases associated with user's mailbox. 

Alias

Note: users can only modify the quarantine report frequency. Only admin can turn email quarantine reports on and off. Users cannot check if the admin has disabled email quarantine reports.