The article describes the way users manage their quarantine messages. In order to access User Quarantine area, users need to open their Quarantine Report and click on Manage quarantine email.

Refer to our Knowledge Base article Email Security: Quarantine Reports for more information.

There are two types of settings users can manage:

Quarantined Emails

If the account admin has enabled User Quarantine option, the end users will receive email quarantine reports. 

This reports will allow the users to do the following:

  • ViewWill allow you to preview a quarantined message
  • AllowWill release this individual email and deliver it to your Inbox

To access the Quarantine area select Manage quarantined email option. Through this page, you can do the following actions:

  • View - Will allow you to preview a quarantined message. Web links will not be available if the message contains any, nor will you see any images
  • Allow - Will release this individual email and deliver it to your Inbox
  • Always allow - Will release any emails from this sender, or domain, and deliver them to your Inbox. It will also add the sender or domain to your safe sender list
  • Block - Will block any emails from this sender, or domain. It will also add the sender or domain to your blocked sender list
  • Delete - Will delete this individual email from the quarantine

Once Allow/Always allow/Block option is applied, the message will not be available via Quarantine area anymore.

Notes:

  • Messages are stored in Quarantine for 30 days only.
  • Advanced Email Security generates separate Quarantine Reports for Distribution Lists. All members of a Distribution List receive quarantine report for this Distribution List. 
    Important: account admin can disable quarantine reports delivery to the Distribution Lists or set up an alternate address. Read our Knowledge Base article Email Security: Quarantine Management in  HostPilotĀ® Control Panel for more information.

Also, the users can run the search and filter the quarantined emails. The users can use the following filters (subject, from address and time frame).

Important: the option Delete all emails is applied to all emails in the Quarantine, not just to the search results.

Safe and Blocked senders

In order to add users or domains to the Safe/Blocked senders list, switch to Safe and Blocked senders tab.

Read our Knowledge Base article Email Security: End-User Safe/Blocked Senders Lists for more information.

Note: users cannot add IP addresses to the Safe and Blocked senders lists. However, an account administrator can add them account wide though HostPilotĀ® Control Panel and Admin Quarantine area.

Settings

Users can customize the quarantine emails delivery: select days when quarantine emails are delivered and set the time interval when reports are delivered. To modify the report frequency, switch to the Settings tab.

You can select the days when the quarantine emails are delivered.

To select the interval between reports click on the suitable option, it will be automatically enabled.

To set a timeframe to receive email notifications swipe the switch on button and set Delivery starts from and Delivery stops after time.

Note: users can only modify the quarantine report frequency. Only admin can turn email quarantine reports on and off. Users cannot check if the admin has disabled email quarantine reports.