This feature availability depends on your plan.

This article describes how to use and manage Email Continuity for Office 365.

Email Continuity is a feature that allows you to prevent the Exchange mail data loss during the outage on Office 365 servers.

Important: Email Continuity for Office 365 does NOT work with:

  • default Office 365 domain
  • mail-enabled public folders
  • shared mailboxes

While the service can be enabled, mail flow will be broken for such objects types or with the default Office 365 domain.

To install Email Continuity:

  1. Log in to HostPilotĀ® Control Panel > Services > Office 365 > Email Continuity
  2. Protect users now > refresh (Update mailboxes)

    Note: once refresh is clicked, you would need to re-load the Email Continuity page to get refreshed information.

  3. Select one of the following options
    • Protect all Office 365 users
    • Specify Office 365 users to be protected
        • Choose users that would have Email Continuity 
  4. Select if you want to enable Email Continuity for new users
  5. Click the Install Email Continuity button

Manage domains

It is essential to update MX records to set up Email Continuity. Email Continuity service comes with Intermedia Email Security. All emails will be filtered by Email Security. Read the Knowledge Base article on Email Security For Exchange for more information.

To manage Email Continuity, contact your DNS hosting provided to change the MX records for the domain.

To find your MX records configuration, log in to HostPilot> Services > Office 365 > Email Continuity > Domains > click on Learn more hyperlink next to your domain and correct MX values will show up.

Refer to our Knowledge Base article on What is AN MX Record? What Is The Correct Syntax For MX Records? What Is Priority? for more information.

Note: if you're using 3rd party mail-filtering, you will need to select the I confirm one of the following options > click Save Changes button.

If third party filtering is used, it is required to update MX records for Office 365 domains to point to Email Security. You can manage the Email Security settings via HostPilot.

Manage users

To manage users, log into HostPilot> Services > Office 365 > Email Continuity > Users.

Click the refresh button to synchronize users list from Office 365.

Note: once refresh is clicked, you would need to re-load the Email Continuity page to get refreshed information.

To enable Email Continuity service for the user, select the checkbox near the user's name and email address and click Save changes.

Once the service is enabled for the user, he will receive the notification email. All users would need to fill alternate info that would be used during outage time to notify the users that the Account Administrator has enabled Email Continuity. 

Read the Knowledge Base article about Emergency Event for more details.

Once the service is enabled for the user, an email requesting to provide the alternate info is sent to the user. You can re-send it by selecting the Request alternate info option near the user's name and email address.

The user would receive an email with the request to provide alternate details and the instructions how to do it. Refer to our Knowledge Base article on Email Continuity For Office 365 (Users Guide).


  • it is important to request all users to provide alternate information since it would be the only way to contact the user to provide him with the login and password for the emergency mailbox during the outage.
  • the admin can track how many users have provided alternate information  in: HostPilot> Services > Email Continuity > Users. If needed admin can Request alternate info.

Email Security

Email Security is an anti-spam protection that will be responsible for spam filtering once Email Continuity has been installed. Allowed and Block lists are copied from Office 365 to Email Security automatically. This happens only once - when you first enable the service.
You can manage the lists via
 HostPilot > Services > Email Security. Intermedia IP ranges will be whitelisted on Office 365 side once you enable Email Continuity service.

Refer to our Knowledge Base article on Email Security: Policy Level Safe & Blocked Senders Lists.