Note: Effective June 1, 2018 we will remove the option to sell Email Continuity and Outlook Backup for Office 365 and effective October 1, 2018 we will be ending the life of those products.

To keep your mailflow after October 1, 2018, you will need to change your MX records. Read Microsoft Knowledge Base article to check correct MX records for your domain.

This feature availability depends on your plan.

The Emergency Event is a feature that is designed to maintain the mail flow during Office 365 outage.

Important: make sure that all of your users have provided alternate contact details. Refer to our Knowledge Base article on Email Continuity For Office 365 (Admin Guide) for more details.

How to turn on Emergency Event?

To turn Emergency Event on: Log in to HostPilotĀ® Control Panel > go to Services > Office 365 > Email Continuity > click Turn emergency event on button.

If the emergency event is turned on, the emails will be delivered to the HostPilot mailboxes and will be re-routed to Office 365 once the outage has been covered. During the outage users should use emergency mailboxes.

Important: during outage time the following functionalities are not available:

  • Resource mailboxes
  • Shared calendars
  • Public Folders. If your Public Folders are mail-enabled, the emails will not be delivered.
  • Re-occuring events that were created before the outage

Once emergency event is on, the users will receive an email and SMS notification that consists the following information:

  • Login to the emergency mailbox
  • Password for the emergency mailbox
  • URL how to access the emergency mailbox 

How to turn Emergency Event off?

To turn Emergency Event off: Log in to HostPilot > Services > Office 365 > Email Continuity > Emergency event > Click Turn emergency event off button.

Once Emergency Event is turned off, the notification will be sent to all emergency mailboxes and the emails will be re-routed to the regular Office 365 mailboxes.