Call Flip is a Hosted PBX feature that allows you to continue the current active call using a different device.
To continue an active desk phone call on CallScape or any other device:
- Press Blid Transfer button. Depending on your phone model, it may be called Blind Transfer, Cold Transfer, or BlindXfr. Note that normal (warm) transfer will not work for Call Flip.
- All devices except the original device start ringing. Answer the call using CallScape or any other device to continue the call.
- if there are multiple calls in progress that need to be flipped, they have to be flipped one by one. It's currently not possible to flip multiple calls simultaneously;
- conference calls cannot be flipped and need to be split into separate calls before it's possible.