Call Flip is a Hosted PBX feature that allows you to continue the current active call using a different device.

To continue an active desk phone call on CallScape or any other device:

  1. Press Blid Transfer button. Depending on your phone model, it may be called Blind Transfer, Cold Transfer, or BlindXfr. Note that normal (warm) transfer will not work for Call Flip.
  2. All devices except the original device start ringing. Answer the call using CallScape or any other device to continue the call.

Note: On the device of your current call, locate the 'Call Flip' softkey (this is generally on the bottom row of soft keys, under the screen, on your device) Softkey is available only for Polycom.
For other devices call flip is available as blind transfer to his/her own extension.

Note:

  • if there are multiple calls in progress that need to be flipped, they have to be flipped one by one. It's currently not possible to flip multiple calls simultaneously;
  • conference calls cannot be flipped and need to be split into separate calls before it's possible.