Q: I got a notice that I need to migrate to AES, what do I need to do?

The notice means that the AES migration wizard has been installed on your account. It allows you to start and complete the migration to AES. Read the Knowledge Base on McAfee Email Protection to Advanced Email Security Migration for more information.

Q: I’m using a 3rd party mail filter, do I need to do anything?

  • In case of account-wide forwarding to Intermedia MX records, forwarding settings need to be updated to AES MX records. Read the Knowledge Base article on McAfee Email Protection to Advanced Email Security Migration for full details.
  • For user-level forwarding to accountname.hostpilot.com email addresses, forwarding settings don’t need to be changed

Q: I’m migrating to AES, do I need to change my MX records?

If you complete the migration then yes, you will need to update the MX records. Read the Knowledge Base article on McAfee Email Protection to Advanced Email Security Migration for details.

If you do not complete the wizard before your automatic migration date then we will forward our “intermedia.net” MX records to AESv2 to ensure there is no disruption to mail flow.

If you are using addresses containing “mxlogic” in your MX records then you must update these to avoid interruption to mail flow and lost messages.

Q: I was automatically migrated to AES, what does that mean?

Automating migration to AES means we’ve enabled AES on your account and your incoming mail items are now filtered by Advanced Email Security.

Q: I was automatically migrated to AES, do I need to change my MX to ensure there is no mail flow interruption?

Forwarding from our “serverdata.net” McAfee MX records to AES MX records has been set up to ensure there will not be mail flow interruption. We still recommend changing your MX records to the new AES addresses. Read the Knowledge Base article on McAfee Email Protection to Advanced Email Security Migration for details.

Q: McAfee is End of Life but haven’t gotten a notice about migrating to AES, can I migrate now?

Accounts are migrated in batches. If you haven’t received a notice, your migration period hasn’t come yet. If you want to migrate your account immediately, contact Intermedia Support to have the Wizard enabled.
Note: due to the large number of migrations, your request may take time to be processed.

Q: I’m currently on Email Security or SpamStopper, can I migrate to AES?

Email Security / SpamStopper customers will be migrated to AES later this year. If you want to migrate your account immediately, contact Intermedia Support.
Note: due to the large number of migrations, your request may take time to be processed.

Can McAfee policies or safe & block list be migrate to AES?

Safe and Block lists and the majority of policy settings will be migrated from McAfee to AES. For a full list of settings that can be migrated at this time, read the Knowledge Base article on Which McAfee Settings Can Be Migrated To Email Security?

Q: Can I access McAfee Control Panel after migration to AES?

Access to McAfee Control Panel cannot be provided after migration to AES is completed. For a full list of settings that can be migrated at this time, read the Knowledge Base article on Which McAfee Settings Can Be Migrated To Email Security?

Q: How is mail filtered on AES?

Advanced Email Security uses a combination of complementary technologies, including multiple industry-leading email security engines that currently protect over 1 billion mailboxes globally, to provide an outstanding level of protection against known and emerging email threats.

Advanced Email Security performs the following checks on all messages:

  • Sender IP reputation
  • Sender domain reputation
  • Valid recipient
  • Spam - signature reputation
  • Spam - heuristics
  • SPF / DKIM validation
  • Sender DNS validation
  • Safe and blocked sender validation
  • Bulk message detection – IP reputation
  • Bulk message detection - heuristics
  • Impersonation and phishing detection
  • Dangerous attachment handling
  • Web links analysis
  • Attachment reputation
  • Attachment signature
  • Attachment heuristics

Messages are assessed and categorized according to the collective results of all checks and are routed according to policy configuration.