This article applies to Exchange 2010/2013/2016 customers only.
Lync Desktop and Mobile clients (for iOS,
1. To enable server auto-detect feature you can either add CNAME records to your domain:
lyncpool1.exch0XX.serverdata.net for the Exchange domains < EXCH083,
Note: the record is needed only for Exchange features (e.g. conversation history)
Note: the correct records for your account can be found on the Home > Exchange servers and settings page. In lyncpool1.exch0XX.serverdata.net / skypepool1.exch0XX.serverdata.net, exch0xx should be replaced with the Exchange Domain for your account. Autodiscover record is also shown on this page. Read the Knowledge Base article on What Is An Autodiscover Record And Why Do I Need It? for more information.
2. Or you can add the _sip._tls. SRV record:
|SRV||_sip._tls.yourdomain.com||0||0||5061||lyncsip.exch0XX.serverdata.net for the Exchange domains < EXCH083,
skypesip.exch0XX.serverdata.net for the Exchange domains > EXCH083
Note: the correct settings can be found under HostPilot® Control Panel > Services > Domain Name > Click on your domain name > click Display DNS records > click Show System Records.
Read the Knowledge Base article on How To Add SRV Record To Your Domain for more information about SRV record syntax.
Once the above records are in place, users with primary email address [@domain.com] can set up Lync using the following settings:
- Sign-in Address: primary email address of the mailbox
- Password: mailbox password
- User Name: primary email address of the mailbox
- Auto-Detect Server: ON
To set up Lync Mobile manually with entering Internal and External Discovery URLs refer to the following articles: