How to Configure the Polycom VVX-D60:

THIS PHONE IS NOT STAND-ALONE, IT DOES REQUIRE THAT YOU HAVE A POLYCOM VVX BASE PHONE THAT IS ONE OF THE FOLLOWING SERIES. THE BASE PHONE MUST ALSO BE A GENERIC ANYPHONE DEVICE.

            -VVX 3xx

            -VVX 4xx

            -VVX 5xx

            -VVX 6xx

 For additional support, click on one of the following links to be redirected to Polycom’s support page.

Click [here] for the User Guide

Click [here] for the Quick Start Guide

Click [here] for the Polycom Administrator Guide for UC Firmware 5.4.3

 

The Polycom VVX-D60 desk phone supports up to 5 SIP accounts, and up to 4 Simultaneous calls.

At this time, it has not been tested, as to whether or not, the VVX-D60 can fully support the 5th handset. Our experience with Polycom and Panasonic, has shown that most DECT VoIP devices have this limitation.

 

Note: this equipment does support PoE, and may or may not come with a power supply.

The charging cradle is NOT PoE.

Please check with your vendor/seller if one is included or can be purchased.

If you vendor/seller cannot supply this, here are the power rating for this devices power adapter.

  • Base Station power adapter: 5V, 1.2A
  • Charging cradle power adapter: 5V, 1.2A

This guide will cover the following steps

  1. Logging into the base phone.
  2. Upgrading the firmware on the base phone (if necessary).
  3. Entering all necessary SIP credential information.
  4. Mapping lines to the base and handset(s)
  5. Configuring device to access its voice mailbox.

 

  1. Accessing the VVX Base phone - Web User Interface
  • Record the MAC address from both the VVX Base phone and the D-60 Cordless Base.
  • Connect the VVX Base phone and the D-60 Cordless base, to a DHCP enabled network, and allow the phone(s) to acquire an IP address on the network.
  • To gather the IP address of the VVX Base phone and the D-60 Cordless Base, we can use one of the following network scanning utilities:
    • Netscan (windows)
    • Angry Ip scanner (Mac)
    • Or you can view the IP address of the phone by navigating the menus.
      • Home Button> Setting > Status > Network > TCP/IP Parameters
    • Navigate to the VVX Base phone’s IP address in your web browser.
    • The default username and password are admin/456.

 

 

  1. Upgrading the firmware

 

  • The current stable firmware for the Polycom VVX Base phone is 5.4.3.2414
  • Within the web interface for the VVX Base phone, navigate to: Utilities > Software Upgrade.
    • Make sure the radio button is on “Polycom Hosted Server” and then click “Check for Updates”.
    • The phone will notify you when it has completed checking.
    • From the drop down, select 5.4.3.2414
    • Click “Install” and wait for the phone to finish installing the update.
    • If you are unable to upgrade the phone via the web ui, Polycom has set up a public provisioning server to assist with this, it can be located here.

 

           

*WARNING* Do not refresh the web browser, or power off the phone while the firmware upgrade is in progress.

 

 

 

  1. Configuring Phone with Generic SIP device information provided from the HostPilot portal.

 

  • Pull up HostPilot, and locate the specific Generic SIP device you are looking to configure.
  • In the web interface of the of Polycom desk phone you will want to click on “Account”
  • Make sure the drop down for “Line Active” is set to Enabled, and not Disabled.
  • Below is a key for all of the information needed, and provided by Hostpilot, in relation to the terminology used within the Polycom web interface.

 

                       

SIP port

6060

Digit Map

011xxx.T|1[2-9]xx[2-9]xxxxxx|[2-9]xx[2-9]xxxxxx|[2-9]xxxxxxT|0T|*xx.T|[2-9]11|1[01]x|xxxT|9xxxT|*99xxx

Digit Timeout

6|3|3|3|3|3|3|3|3|3

Outbound Proxy/Outbound Proxy Server

usbc.telecomsvc.com or UC70.telecomsvc.com

SIP Domain/Server Host

usbc.telecomsvc.com or UC70.telecomsvc.com

 

           

  • Once all of the above information listed has been entered in, and looks similar to this click confirm.

 SipTab          

 

  • Next, navigate to Settings > Line 1, and enter the following.

 

Display Name

Cust/bus name or Ext

Address

Ext

Label

Ext or Display Name

Number of Line Keys

1, after configuring last line, change to 6.

Calls Per Line  

2

User ID

Acquired from extension info in HostPilot.

Password

Acquired from extension info in HostPilot.

 

  • Once all of the above information has been entered in, it should look similar to this

 

  • Per the following Screen shots, this will be replicated, based upon the number of handsets, maximum of 4 handsets is the recommendation at this time.

 Line1

 Line2

 Line3

Line 4 

  • Navigate to Settings > Audio Codec Priority and set the following per the screenshot:
    • 711
    • 729
    • All remaining codecs should be placed in the left side column.

Codecs 

  • Navigate to Settings > VVX D60 Settings
  • First thing that has to be done here, is to pair the D-60 base with the VVX Base phone.
    • Check the Box to enable the VVX D-60 module of the VVX Base phone.
    • After clicking the above box, a dropdown menu will appear.
    • From the “Pairing Mode” options, selection “Automatic”.
    • After the VVX Base phone has located the D-60 base, click the “Pair” button.
    • Upon completion of the pairing, we need to map the extensions.

Prior to enabling:

 D60Enable1

After enabling:

 D60Enable2

  • While still on the same page, click on “Map Lines” and reference the screenshot below for a guide.
    • When this step has been completed, click on “Update”.
    • Afterwards, make a test call from each handset to ensure it is working.

 

Before mapping:

HandsetMapping1

After mapping:

HandsetMapping2

  • The last step that needs to be completed is to set the Time.
  • Navigate to Preferences > Date & Time
    • SNTP Server: pool.ntp.org
    • Alt SNTP Server: time.accessline.com
    • Time Zone and Alt Time Zone: reference the account address to determine this.

DateandTime