The article describes how to manage the Admin quarantine area in HostPilot.

As an account administrator, you can access the Admin quarantine area by logging into HostPilot > Services > Email Protection > Email Management > Admin quarantine. It will redirect you to the Admin portal where you can manage quarantined emails that were routed to Admin quarantine.

Email Management

The admin can use the search to find an email.

Search

Note: email data is stored in Admin quarantine for 30 days.

Quarantined emails can be filtered by the following categories:

  • Spam
  • Virus
  • Phishing
  • Marketing
  • Dangerous attachment
  • Unknown

To start a new search, fill out the necessary fields and adjust the search criteria so it would meet your search inquiry and hit Search. Here is an example of what the search results might look like:

Search results

To release a message, tick the Select box next to the message in question and click on the Release selected button that will appear right next to the Select all button. To release messages in bulk, click on Select all and then again on Release selected.

Selection

To view more detailed information on the message, click on the message in question while reviewing the search results. The following information will be shown:

  • To address
  • Header from address
  • Envelope from address
  • Full subject
  • IP Address of the sender
  • Recipient
  • Content if any

Detailed info

Here you can also choose between two available actions for this email: Send to user's inbox or Send to another person in your company.

If you decide to release a virus message, you will see the warning that asks you to confirm that you would like to release this message:

Select Don't Send to cancel releasing a message.