This article describes how you can activate and manage existing devices on Intermedia Unite platform.

Contents

What can be considered an activated device

Once the device will be assigned to a user, it will be considered to be activated. After the device is activated, you will be charged for it on monthly basis. The device will receive all the calls coming to the numbers/extension assigned to a user.

Activation

To activate an existing device and add it to your Hosted PBX account, follow the steps below:

  1. Go to Services > Hosted PBX > Devices.

  2. Press Activate new device.

  3. Choose the Brand and Model of the device, and enter its MAC address.

  4. Scroll down, choose a User for the device, enter the 911 address, confirm you have read and understood the 911 Policy and limitations and press Add device.

    Note: if you already have other devices with the same address, you can press Prefill with existing location and choose this address.

Managing existing devices

Time Zones

In order to adjust the time zone for the device, follow the steps below:

  1. Go to Services > Voice Services > Devices;
  2. Select the device you would like to manage;
  3. Find the Time zone section under the General tab;
  4. Select the desired time zone;
  5. Click Save changes at the bottom of the page.

Note: timezone configuration is unique for each phone and it will disrespect the timezone settings specified under User settings.

Display

Display section suggests options to modify the phone's display.  The phone screen can include 1-3 lines of information. The system will allow you to select one of the following options for each line: Username, company, text, extension, phone number.

The display settings can be adjusted here:

  1. Go to Services > Voice Services > Devices;
  2. Select the device you would like to manage;
  3. Find the Display section under the General tab.

Line Keys and Expansion Panels

Article Managing Device Line Keys describes how to adjust the Line Keys and Extension Panels configuration.

Audio

In order to change the codecs priority:

  1. Go to Services > Voice Services > Devices;
  2. Select the device you would like to manage;
  3. Find the Audio section under the General tab.

Configuring activated devices

Use the following articles depending on the phone make and model you want to configure:

More information about Supported/Unsupported devices and models can be found here.