In this article we will cover the following topics:

 

Basic overview

To view the list of existing numbers on your account:

Navigate to Services > Voice Services > Phone Numbers tab.

That page shows all assigned and unassigned numbers on your account.

 

Each User and Auto-Attendant always have one Primary phone number assigned. The primary number has a label P to the left from it. 

Each User and Auto-Attendant can also have an Additional phone number assigned. That number will have label A shown.  

NOTE: Hunt Group can only have a primary phone number. Additional phone numbers cannot be added to a Hunt Group.

 

You can search the number by username or a part of a number, sort the number list by Phone number column and apply the desired filter on the list. 

Adding new or deleting unnecessary phone numbers

You can always add new phone numbers by navigating to Voice Services > Phone Numbers tab.

  

Add local numbers

Choose one of 3 options For my location or Specify area code and prefix or ZIP code to find desired numbers and fill in required information depending on your choice and then press Show phone numbers button.

Choose desired numbers and click Add phone numbers () button.

Once numbers are successfully added to your account you can assign them to a specific User, Auto-Attendant, or a Hunt Group. Click here to learn how.

  

Add toll-free numbers

Choose desired toll-free prefix from the drop-down list and click Show phone numbers button.

Choose desired numbers and click Add phone numbers () button.

Once numbers are successfully added to your account you can assign them to a specific User, Auto-Attendant, or a Hunt Group.

  

Port existing numbers

If you want to add your existing numbers to your account click Port existing numbers button.
You will be directed to number porting service wizard.

More information can be found here: How To Use Number Porting LOA Wizard

Delete unnecessary numbers

A number can be deleted if it is in unassigned state.

Find the unnecessary number, choose it and click Delete () button.

 

 

Managing phone numbers

Manage numbers for Users

If you need to assign or swap users' primary number or add an additional number do the following.

  1. Navigate to Voice Services > General > Manage User link at the top.
  2. Click on the User's Name that you wish to edit.
  3. Click the Hosted PBX tab.

To assign a primary number for a new user, click Assign phone number button, choose the desired number and click Assign button.

Additional number can be assigned by clicking the Assign phone number button when the primary number is already assigned.

To swap the primary number click on the current primary number, choose the desired available number and click Swap button.

 

Manage numbers for Auto-Attendants

To manage numbers for a specific Auto-Attendant:

  1. Navigate to Services > Voice Services > Auto-Attendant.
  2. Click on the Auto Attendant's Name that you wish to edit.
  3. Click the Manage phone numbers link.

The steps of assigning additional numbers and swapping the primary number are identical to steps described in Users paragraph.

 

Manage numbers for Hunt Groups

NOTE: Hunt Group can only have a primary phone numberAdditional phone numbers cannot be added to a Hunt Group. 

To assign Hunt Group primary number

  1. Navigate to Services > Voice Services > Groups
  2. Click on the group's Name that you wish to edit.
  3. Click Assign phone number link.

Hint: If you need to change Hunt Groups' phone number first unassign current primary number by pressing "X" button and then click Assign phone number button to assign a new desired number.