Locations allow you to logically group your voice users by their physical addresses.

In this article we will cover topics:

Overview of Location page

To manage locations login to HostPilotĀ® Control Panel > Unite > Locations. You will see both a list of Locations and Members.

How to change main address

Navigate to Locations > click on Main company address link. Change address and click on Save changes. 

Note: the main address may also be modified by navigating to Account > Company information.

Search options

To search for specific member enter member's name in search field and click Search.

To search for all members at specific location click on All locations and select location from drop down. 

To filter members by a member type, click All members and select the type of the member.

Add new location

  1. Navigate to Locations > Add location
  2. Fill in the address information and click Add location

Note: you may see the following notification:

You will see following sign to the right of each field that was auto corrected.
  
Review the address and click Add location again.

Once location is added you need to assign members to it.

How to assign members to different location

Members can be moved from one location to another, but only if those locations are in the same country.

To assign members to a different location:

  1. Navigate to Locations. 
  2. Place a check next to the member(s) you wish to move.
  3. Click Move members to location button
  4. Select location where member(s) will be moved to
  5. Click Confirm

Note: the e911 address will not be automatically updated. It is extremely important to update the e911 address of each member to match their physical address.

How to edit / delete location

Navigate to Locations tab > click on location. 

To change address: make changes and click on Save changes. You will see notification that members will be moved to new location address. Click Confirm.

Note: Country is not available for editing if at least 1 object is assigned to location

To delete location: click on Delete location link. Select location where members from this location should be moved to. Click Delete location and move members

It is not possible to delete location if:

  • it is Main company address;
  • Some objects are assigned to this location and there are no other locations in this country.

Note: the e911 address will not be automatically updated. It is extremely important to update the e911 address of each member to match their physical address.

How do I update 911 address?

Note: the Intermedia Unite Tax address location is in the location address for tax purposes.