This process is for Hosted PBX 2.0 accounts only.

Emergency 911 Services (including Enhanced 911 or “E911”) provided by Intermedia Voice may differ from the emergency calling services provided by a traditional telephone company. These differences may have an adverse impact upon the ability or timeliness of the provision of 911 services to you or others in the event of an emergency. In addition, due to limitations on technology, the location reported by Intermedia Voice to the public safety dispatcher for your telephones may not include a user’s specific location within a business premise. For this reason, it is important that you carefully follow the instructions below.      


For policy information, please visit our Emergency 911 Policy and Information page.       


  1. Log into your HostPilot admin portal and navigate to HostPilot > Services > Voice Services

  2. Next, navigate to Numbers and Extensions and then select the phone number of the device you need to update.

  3. Then you will select the 911 address tab and then complete the address fields.
    Please note: 911 can ONLY be updated on phones. Services like Auto Attendants and WebFax do not use 911.  Be sure to check the I have read and understood the 911 Policy and limitations box. Save your changes.