This article describes how to enable and use Call Recording with your Intermedia Unite services.

Enable Call Recording

If you are not the account owner you cannot setup Call Recording and you will see the following message:

  1. Once the account owner is logged in, this option will become available. You can also choose if a notification message should be played before the call is recorded.
  2. Accept terms for using Call Recording:

  3. Once changes are saved, the Call Recording feature is ready for immediate use with On-Demand recording for users; if you require Automatic Call recording on your Hunt Groups, you will also need to enable it within your specified Hunt Group settings panel.

Using On Demand Call Recording

This feature allows users to record calls on an as-needed basis, once Call Recording has been enabled in Host Pilot.

  1. User pushes #9 to start the call recording or stop recording.
  2. Depending on customer’s state, notification can be disabled.
    Note: Different states have different laws about the notification that calls are being recorded. Administrators can choose whether to enable or disable a call recording announcement based on their state’s requirements.
    • If enabled, Your call is being recorded plays when you start recording.
  3. When call is ended or recording stopped, .mp3 file of recording is delivered to the end user who initiated the recording via email.

Enable Call Recording for Hunt Groups

Call Recording for Hunt Groups allows recording of all calls received to the specific Hunt Group. Just enabling recording on Host Pilot does not turn on Automatic Recording for your Hunt Groups and this will need to be enabled on each Hunt Group you wish to record.

To enable it:

  1. Click the Groups tab, then click on the name of the Hunt Group you wish to enable call recording for.
  2. Check Allow Call Recording then click Save Changes at the bottom of the page to commit the setting.

You can also enable E-mail Notifications for calls received to this Hunt Group:

  1. Click on the Notifications tab from the Hunt Group settings.
  2. Next to the Call Recording option, click Not set up
  3. Check the Email box, then enter your prefered e-mail in the text box below.
  4. Click Save changes at the bottom of the window to commit the settings.

Manage Call Recordings for Hunt Groups

Once Call Recording is enabled on the hunt group, any inbound calls to the Hunt Group will automatically be recorded and stored in the Call Recordings section of the Hunt Group settings.


To view the call recordings:

  1. Click Hunt Groups then click on the name of the Hunt Group you want to view Call Recordings for.
  2. In the main window on the right, you are presented with a list of all Call Recordings saved for this group.  Here you can:
    • Listen to a recording by clicking the Play button.
      • On the next window,you will be able to play the recording, as well as have additional options to Forward the recording, or download the recording as an *.mp3 file.
    • Forward a recording by clicking the Forward button.
      • On the next window you can enter one or more e-mail addresses to send the recording to; click the Forward button at the bottom to send the e-mail.