Intermedia Unite: Directed Call Pickup

The Call Pickup feature allows a user at any phone to answer calls that are ringing on other phones in the company. To access the Call Pickup feature, the user dials a corresponding Call Pickup Code.

There are three types of Call Pickup:

  1. Directed Call Pickup - Directed Call Pickup allows a user to dial an access code (system wide configurable, e.g.*95) followed by an extension, to pick up (answer) a call directed to a user with that extension. If the ringing party has already answered the call, or if it has no alerting call, or if the dialed extension is invalid, the user receives a fast busy tone. If there are more than one ringing call on the dialed extension, answer the call that has been ringing in the longest.
  2. Any Call Pickup - Any Call Pickup allows a user to dial an access code (system wide configurable, e.g.*96) to pick up any incoming calls that is ringing in an organization.
  3. Group Call Pickup - Group Call Pickup allows a user to dial an access code (system wide configurable, e.g.*97) to pick up an incoming call that is ringing at that extension that is a member of the group.

 

Call Pickup examples:

 Feature

Code

Description

Directed Call Pickup

*95 + extension
(e.g. *95103)

Answers an incoming call on a specific extension

Any Call Pickup

*96

Answers an incoming call on any phone

Group Call Pickup

*97, or
*97 + group ext (e.g. *97200)

Answers an incoming call to a Pickup Group that the User is an agent of.

Was this article helpful?

Sorry to hear about that.

If you need immediate technical assistance, you can:

Help us improve our knowledge base.

Please note: we do not monitor these comments for support requests.

Thank you for your feedback!