Ordering new hardware for your Intermedia Unite service can be completed directly through your admin portal. 

To order new hardware

  1. Log into VCP and navigate to the control panel by clicking Voice Services.
  2. On the General tab, click on Order phones


  3. Adjust the quantity next to the phone you wish to purchase and click Add to cart


  4. You will receive a notification at the top of the screen that your selection has been added to the cart.  Click on the cart button showing the number of items currently within.


  5. In your shopping cart, you can change the quantity of hardware you've pre-selected, or delete items by clicking the X to the right.


  6. Below your line items, you can adjust the shipping details for this order; under Locations and taxes select the address you will be using the devices, or add a new location by clicking Add location.


  7. For Shipping address select same as location or select Specify new address and type the address in below.


  8. Shipping contact should be adjusted to the person whom should be informed of the hardware shipment, tracking, and delivery notifications.


  9. Under Delivery you can select the shipping method you would like, Ground or NextDay.


  10. Once you have completed all of the order information, you can view the Pay now and Monthly totals in the Total price section at the bottom of the page.  If the order is correct, click Submit my order to complete the order process.


  11. A final confirmation will show you the total fees that will be charged to the account immediately, if applicable.

 

Viewing order history & details

You can check on your orders at any time from the order hardware page.

  1. Log into VCP and navigate to the control panel by clicking Voice Services.
  2. On the General tab, click on Order phones


  3. Click on Order history to the right of the order page; this will show you a list of all of your previous hardware orders through the control panel.


  4. Clicking on an Order ID will open a detail window with more information regarding your order.