Our Onboarding service is a 3-phased process:

  1. INITIAL REVIEW: Verify your IP infrastructure and network are optimized for our service and schedule your Account Setup appointment.

  2. ACCOUNT SETUP: Set up your Auto Attendant, help familiarize you with the service and features, set up and test your phones and answer any questions you may have.

  3. CHECK-IN: Follow up to ensure your service is working correctly, all numbers have ported and that you are completely comfortable with your new service.

4 Tips for ensuring a smooth migration to Intermedia Hosted PBX service:

  1. Schedule and prepare for your Onboarding appointment
    • You can schedule your Initial Review appointment right at the time of purchase, or at your convenience. We have appointments available from 4:00AM-6:00PM Pacific Time, M-F. If you haven’t scheduled your appointment yet, contact us today! Email VoiceOnboarding@intermedia.net or call 877-912-3985 opt.1.

    • In preparation for your Account Setup appointment, you can start planning now how your Auto Attendant should route calls to best serve the needs of your business.

    • Review our Auto Attendant how-to article here:

  2. Prepare to move your numbers from your previous carrier
    • Transferring numbers between carriers is a delicate and in-depth process. You can help reduce the chances of any unforeseen delays or port rejections by familiarizing yourself with what to expect during this transition.

  3. Verify your existing network supports your new phone system out-of-the-box
  4. Know where to find your resources
    • Knowing what information is available to you for easy reference can help quickly resolve any confusion or concerns during the implementation of your new services. We have a full list of Quick Start Guides and Owner’s Manuals to help aid you with your company’s transition.