If no one can hear you, please follow these steps to solve microphone trouble:

  1. Unplug your microphone and plug it in again or plug it in to a different USB port.
  2. Check your microphone in your Operating system Sound tool.

For MAC:

Go to System Preferences and select Sound:




(Also found in Control Panel -> Sound)


  • If you do not see your microphone listed, your Operating system does not recognize it.
  • If you do see it listed, make sure the microphone you want to use is set to Default.
  • Now speak into your microphone.

IMPORTANT:  If no sound bars appear in the meter when you are checking this area, there is a problem with your microphone or USB port on your computer. Please use an alternate microphone or use the telephone.