This article describes usage charges, fees and surcharges besides monthly recurring charge for Hosted PBX and other Voice Services.

  

  1. All usage is subject to Intermedia's Fair Use policy.
  2. All usage pricing, fees, surcharges, and other charges are subject to change.
  3. Regulatory Compliance Fees and Emergency Services Surcharges apply as noted.
  4. Pooling of minutes is not available.
  5. Domestic calls are billed in 6 second intervals with minimum duration of 18 seconds.
  6. International calls are billed in 60 second intervals with minimum duration of 60 seconds.
  7. For Conference Bridges, any inbound call charges from AK, HI, CANADA, PR, USVI, (except for calls from Canada for Canadian customers and calls from Puerto Rico for Puerto-Rican customers) and any outbound call charges (whether in or out of the bucket) are added to the total call usage charge for the conference, in addition to the normal conference usage charge.
  8. Other Traffic Premium of $2.50/min applies where applicable.  Includes any international and non-US North America Dial Plan (NADP) call rates not specifically itemized in our international rates.

                                 

Toll Free Numbers    

Toll free number packages with buckets and overage charges:

Toll Free Number packages   

Overage charge

Toll Free Number (pay per use)

$0.0390

Toll Free Number (500 min)

$0.0390

Toll Free Number (1000 min)

$0.0380

Toll Free  Number (2500 min)

$0.0350

Toll Free Number (5000 min)

$0.0310

Toll Free Number (10000 min)

$0.0300

Toll Free Number (25,000 min)

$0.0280

Toll Free Number (50,000 min)

$0.0260

Toll Free Number (100,000 min)

$0.0240

Toll Free Number (225,000 min)

$0.0220

Toll-free calls are charged a 30-second minimum with 6-second increments thereafter. 8XX Numbers are charged on inbound calls only, except that fax forwarding and international calls are charged separately when available.

Toll-Free Rates for Calls Coming from outside the Continental United States (Lower 48)
Calls originating from Canada, Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands or other nearby island groups (except for domestic Canadian or Puerto-Rican calls) will have special, higher, per minute rates that will vary by each of these regions. For more information on these rates, click here or contact a customer representative at1-877-880-0055 for additional pricing information.

          

Local Numbers

Local Number Packages                                                             

Overage
Charge           

Local Number w/ Outbound Bucket (1000 min)

$0.0199

         

WebFax (Local or Toll-Free)

WebFax Packages                                                                       

Overage
Charge            

Local or Toll-Free Number w/ Outbound Bucket (1000 min)

$0.0199

**Secondary WebFax numbers cannot be added**

*** One WebFax minute averages one page***

   

Auto Attendant

Auto Attendant Packages                                                           

Overage
Charge            

Local or Toll-Free Number w/Outbound Bucket (1000 min)

$0.0199

 Outbound calling includes Lower 48 US, Canadian and Puerto Rican termination                

Conferencing Usage

Conference bridge packages with buckets and overage charges:

Conference Bridge packages  

Overage Charge

Conference Bridge (200 min)

$0.0390

Conference Bridge (1,200 min)

$0.0380

Conference Bridge (2,700 min)

$0.0350

Conference Bridge (5,200 min)

$0.0310

Conference Bridge (10,200 min)

$0.0300

Conference Bridge (700 min)

$0.0390

Conference Bridge (25,200 min)

$0.0280

Conference Bridge (50,200 min)

$0.0260

Conference Bridge (100,200 min)

$0.0240

Conference Bridge (225,200 min)

$0.0220

Conference calls are charged at a minimum of 10 minutes per participant and in 30-second increments thereafter. Conference calling rates apply to use of Scheduled and Reservationless conferencing features. Rates for conference calling vary, depending on monthly minimum usage commitments. 

Rates are typically the same for outbound conference calling as for inbound conference calling. Conference calls connected through international pilot numbers are charged the same rates as if the toll-free conference account had been called directly.

  

Cloud PBX Resource Usage

Other features with buckets and overage charges:

Cloud PBX packages

Overage Charge

Cloud PBX Resource Line  (500 min)

$0.0199

Cloud PBX Resource Line  (pay per use)

$0.0199

Cloud PBX Fax Line (500 min)

$0.0199

Cloud PBX Fax Line (Pay per use)

$0.0199

  

Fees & Surcharges

General usage and per call fees:

Fee Type

Fee Charge

Inbound Domestic Toll Free Usage $/min (US lower 48 to US lower 48, CAN to CAN & PR to PR)

$0.039

Inbound Toll Free Usage $/min (from AK/HI/PR/USVI) (except PR to PR - see above)

$0.190

Inbound Toll Free Usage $/min from CAN (except to CAN - see above)

$0.080

Payphone Surcharge $/call

$0.650

Directory Assistance Call $/call

$1.250

Non-TF domestic usage for metered SKUs (overage)

$0.0199

 
Payphone Surcharge

Calls identified as "Payphone" refer to calls originating from a pay phone. In the Telecommunications Act of 1996, Congress required service providers to track and compensate payphone companies for calls originating from pay telephones to toll-free numbers. To comply with this, Intermedia assesses a per call service charge for all calls made from a payphone to a toll-free Intermedia number. The charge is in addition to normal usage charges and currently is 65¢ per call. This rate may change without notice to comply with regulatory changes.