As your internet connection is one of the most important parts of joining or hosting a meeting, you may want to make sure that it is stable and reliable. Here are some tips on what to do if you experience connection problems:

  1. Try using a hard wired connection instead of wireless connection 
    Make sure that all attendees, and more importantly, presenters, are not using wireless connections to the internet. The packet loss inherent in a wireless connection will translate directly to a loss of audio/video quality.  If a hard wired connection is available, it is highly recommended to use it.

  2. Save resources 
    –°heck how many programs are running on the background and, if you see that there are too many, shut down as many of them as possible, especially if they are utilizing your internet connection. Attendees would be well served by doing the same. 
    Also, if you are on a shared connection, be aware that a high level of internet usage on this connection will affect your connection speed.

  3. Check your connection speed
    You may want to see what your current upload and download speeds are.
    We recommend using the website meeting.speedtestcustom.com to check your connection speed. After taking this test, please make sure your Upload speeds are at least 1Mbps (5Mbps recommended for Presenting). If it is not, contact your ISP or IT Department and see what can be done to get this resolved. 

  4. Check connection stability  
    Check the stability of your internet connection on this website: 
    www.pingtest.net This test, when run on the San Jose, California (United States) servers, which may not be selected by default, will give you a good idea as to the quality of your connection as related to our servers. A low grade here would be an issue you would want to bring up with your ISP or IT Department.

  5. Mind the ports
    If you are behind a 
    firewall or a proxy server, please provide your network administrator or IT Department the following:
     
    • For Intermedia AnyMeeting allow inbound and outbound UDP traffic on the port 443 or, if you have trouble screen sharing, on the port 3478 TCP.

  6. Restart your computer and reboot your router
    If you have been using your computer for a while and a program might have been updated or there are way too many processes running on the background, try restarting the PC as it will ensure everything is off.
    Additionally, rebooting the router can improve the quality of your internet connection.