Intermedia Unite users may use a star code to send a call directly to another extension's voicemail box.

Transfer to Voicemail via Phone:

  1. When on a phone call, press the Blind Transfer soft-key. 

    On different phone models this option can be accessed differently:
    • For Polycom, it is usually located after Transfer is pressed, where Blind option can be seen
      (older models can require to hold Transfer key, and choose between Blind and Consultative options).
    • On Cisco and Yealink phones it is actually a separate soft-key, usually hidden under More options. 

  2. Dial * + <extension number> and complete the transfer by pressing Send.
    Note: on the Yealink phones * key needs to be pressed twice in order for the * symbol to appear. Then OK softkey should be pressed.

  3. The caller will then be sent directly to that extension's voicemail.

Transfer via Speed Dial Line Key

Alternatively, you can set up Voicemail Speed Dials in your HostPilot in order to simplify the transfer process for your users:

  1. Go to Unite   > Devices 
  2. Click on the device assigned to the User who needs this feature
  3. Go to Line Keys
  4. Set up line key options as pictured below


After the line keys are configured, the process of transfer will look like this:

  1. When on a phone call, press the Blind Transfer soft-key, as was described above.
  2. Press designated line key and complete the transfer
  3. The caller will then be sent directly to user's voicemail.

Transfer to Voicemail via Intermedia Unite Desktop App:

  1. While on an active call, click the Transfer icon.
  2. Find the person you would like to transfer the call to via Search or Contacts
  3. Click Voicemail Transfer icon