October 9, 2018 - importing multiple users in Intermedia Unite

With the latest update to Intermedia Unite, Account Administrators can now import Intermedia Unite users from .CSV or .TXT files – with user display names and email addresses as the only required fields.

The tool for Importing Multiple Users can be accessed via two paths:

  • From Voice Services > General tab > Manage users > Create User > Import multiple users from .TXT, .CSV files
  • or, from the Intermedia Unite Provisioning Wizard: Voice Services > General tab > Provisioning Wizard: Step 5 (Manage users) > Create User > Import multiple users from here.

Simply download the template, and then re-upload the completed user file into the same dialog window.

Read the Knowledge Base article on How Do I Create And Manage Intermedia Unite Users? for more information.

October 9, 2018 – new Voicemail settings page

A new Voicemail settings page is available to manage Hunt Group Voicemail and Company Voicemail. For Hunt Groups, the following additional settings can now be managed directly in HostPilot:
•    VM extension
•    ability to reset a PIN for managing Voicemail in the voice menu
•    ability to select a number of days for autodeleting VMs on server
Read the Knowledge Base articles on:
•    Voicemail Types On Intermedia Unite
•    Resources & Utilities: Voicemail Box
for more information.

October 9, 2018 – default Operator number

The Operator feature redirects calls from the voicemail to a live person. It provides the ability to press 0 to reach phone number or extension when the call is being routed to voicemail.

The Default Operator Number functionality is available for Voicemail boxes, Hunt Groups and Company Voicemail.

Read the Knowledge Base article on Operator Feature on Intermedia Unite for more information.

August 27, 2018 - PBX improvements

August 20, 2018 - Voicemail Box

August 1, 2018 - Silent Mode, Siri integration and Call Park for Intermedia Unite Mobile

June 29, 2018 - use the Lock feature to prevent new attendees from joining a meeting

June 21, 2018 - the Intermedia Unite Desktop Application now includes softphone capabilities

May 24, 2018 - 3 new Programmable line key types have been added

May 22, 2018 - virtual extensions provide the ability to create an extension and forward it to any phone number

Read the Knowledge Base article on Getting Started With Intermedia Unite to learn more.