The Operator feature redirects calls from the voicemail to a live person.
It provides the ability to press 0 to reach a phone number or extension when the call is being routed into voicemail.

At this moment, the Operator feature is available for the following objects:

  • Company Voicemail (Unite > Settings > Voicemail settings > Operator number)
  • Hunt Group Voicemail (Unite > Groups > click on Hunt group > Voicemail settings > Operator number)
  • Voicemail Box Resource (Unite > Resources & Utilities > click on Voicemail box > Voicemail settings > Operator number)
  • User Voicemail (Unite > Users > Click desired user > Click Cloud PBX > Voicemail > Operator number)
    User Voicemail

If the Operator feature is not enabled on a voicemail box when a caller gets routed to that voicemail box, they have only two choices:

  1. Leave a voicemail
  2. Hang up

With the operator feature enabled, they now have a new choice:

  1. Leave a voicemail
  2. Hang up
  3. Press 0 to be routed to the operator

When the feature is enabled, and a caller is sent to voicemail, an additional message plays and tells them they can press 0 to reach the operator.