This article gives an overview on how to pay the balance with a one-time credit card charge if a regular payment has failed.

From HostPilot, go to Account > Balance & Billing Documents.

Please select the payment method you use:

In case if no payment has been posted since the invoice release, you will see the following notification with a link to pay the balance now page:

Invoice payment

Use the link to navigate to a one-time payment page. Fill out credit card information and hit Charge credit card.

One-time credit card payment

Important: This option will not change your payment method and won’t save the used credit card on your account.

If you're using credit card payment and a regular payment has failed, you will see the notification with a link as well.

Credit card payment

Use Click here link to pay the balance due.

Invoice payment