Install Intermedia Unite Desktop App for Windows

  1. Download the application via following link:
     https://www.intermedia.net/uniteapps

  2. Run the previously downloaded file.

  3. Accept the License Service Agreement and follow the installation steps. 

    install
  4. Log in with your Intermedia Unite user credentials (your email address and password).

    log in

    Note: if you don't remember your password, you can reset it using the Forgot password option on the login page for My Services, in case this option is allowed for you by your Administrator. Your account Administrator could reset user password in HostPilotĀ® Control Panel:
    1. Navigate to Voice Services > Users
    2. Click the user name and on User info tab
    3. Click on Reset password.
    Read the Knowledge Base article on Managing Intermedia Unite Users for more information.
  5. Select the Softphone or Call Controller mode and click Start.

    The Softphone mode allows to place and receive calls from your PC using the PC speaker and microphone or the external speaker and microphone.
    The Call Controller mode allows you to control your desk phone remotely for placing, transferring and parking calls. 

    Details about Softphone or Call Controller mode

    select mode
     
    It may take some time for the application to collect info about users in your organization, so you may see spinning circle during the load time. Once it is finished, you will see the notification below:
    Oops

    Search for a contact, click on it and start a Chat or a Call. Contacts you have clicked on will be added to the Roster on the left hand. Review Intermedia Unite Desktop App Knowledge Base articles for further details.

Uninstall Intermedia Unite Desktop App for Windows

  1. Navigate to the Control panel > Programs > Uninstall a program > select the Intermedia Unite Application > click Uninstall.

Install Intermedia Unite Desktop App for Mac

  1. Download application via following link:
     https://www.intermedia.net/uniteapps
  2. Run the previously downloaded file.
  3. Accept the License Service Agreement and follow the installation steps.
  4. Drag and drop the application to the Applications folder.
    Mac
    Note: If you don't have enough permissions to install the application to the Applications folder, drag and drop it to the desktop instead.

Uninstall Intermedia Unite Desktop App for Mac

Go to Finder > Applications >  > select the Intermedia Unite Application > click Uninstall.