Presence features within Intermedia Unite help to indicate which of co-workers are available for collaboration and communication.

Your presence status is displayed on the profile picture in the left bottom corner of the app. 

states

Status Descriptions

Depending on the type, presence statuses could be changed manually or automatically:

available Available Automatically or Manually:  This status indicates that a user is available to chat or talk on the phone
away Away Automatically: when a user locks their computer or we detect no activity on the desktop for 3 min
busy Busy Manually: when a user wants to indicate to others that they are busy and may not respond right away
offline Offline

Automatically: when user’s applications go offline

on call On Call/In a meeting

Automatically: when a user is on a call or is in a Intermedia AnyMeeting

ScreenShare Screen sharing

Automatically: when a user is performing a screen share in the Intermedia AnyMeeting

Note: Screen sharing status will disable call and chat notifications. 

break On break

Manually: when a user wants to indicate to others that they are on break and may not respond right away.

If you pick up a call or participate in a meeting while being in On break status, your status will automatically change to On call/In a meeting. After the call/meeting is over, your status will change back to On break and you'll need to change it manually.

DND Do not disturb

Manually: when a user doesn't want to get any notifications and send all incoming calls to voicemail 

More:  If you are on a call or in a meeting while being in Do Not Disturb status, you can turn it off and your status will change to On a Call/In a meeting automatically. When you enable the Do Not Disturb status, a notification will appear at the top of the Intermedia Unite application with a Turn Off button. Click it to change your status to Available.

DNDon 
In Do Not Disturb status, missed calls counter wouldn't change even if someone calls you. You will need to go to Call History section to check if you had any.

Note: in this status, calls that came through a Hunt Group also wouldn't ring to you. 

Sick Out sick

Manually: when a user wants to notify others that he or she is unavailable due to being sick.

Out sick status works in the same way as Do not disturb.

When you enable the Out sick status, a notification will appear at the top of the Intermedia Unite application with a Turn Off button. Click it to change your status to Available.

Sickon

Vacation On vacation

Manually: when a user wants to notify others that he or she is unavailable due to being on vacation.

On vacation status works in the same way as Do not disturb.

When you enable the On vacation status, a notification will appear at the top of the Intermedia Unite application with a Turn Off button. Click it to change your status to Available.

Onvacation

Off work Off work 

Manually: when a user wants to notify others that he or she is unavailable due to being off work.

Off work status works in the same way as Do not disturb.

When you enable the Off work status, a notification will appear at the top of the Intermedia Unite application with a Turn Off button. Click it to change your status to Available.

 Off work

Note: statuses OfflineAway, On break, Out sickOn vacation and Off work will show since when the person is unavailable in a format Away since. If the person is away since yesterday, it will show the date. If the date is the same, then it will show the time.

Changing Status  

Users can manually toggle their presence by clicking on the presence icon.

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