This article provides an overview of contacts feature in Intermedia Unite chat application. 


  • if you do not want the mobile application to populate with your local contacts you will need to decline the app access during initial installation when prompted. If you wish to do this in retrospect then you can change permissions for app under your device settings. If this is not allowed on your device you must fully uninstall the application and install it again to have option to modify app access to your local contacts.
  • for accounts with Intermedia Exchange being enabled, GAL contacts are also automatically added to contact list. Company Contacts will propagate to the Intermedia Unite application, and if they have at least one phone number listed it would be possible to call them from Intermedia Unite application.

Contacts tab allows you to:

Android iOS
ContactsAndr contactsIos
  • See the list of your Contacts.
    Intermedia Unite Mobile App provides the following types of contacts: 
    • Business
      Business contacts are syncing from your Intermedia 
      account Active Directory;
    • Local
      Local contacts are synchronized from Contacts directory on your mobile device;
    • Personal
      Personal contacts might be added via Intermedia Unite Mobile App;
    • Conference Bridges 
      You might add information about your Conference Bridge and it will be stored in the app as a special type of contact.

        Note: You can't add a business contact from your device. Only Admin of your Account can add/remove corporate (Business) contacts.

  • Add personal contact.
Android iOS
Add contact Add Contact iOS
  • Check the information for the contact by tapping on it.
Android iOS
ContactInfoAndr ContactInfoIos

Note: if a contact has several numbers you may want to default one of them by tapping  Set Primary selection on the contact information tab.

  • Add contacts to favorites.

Important: contacts added to Favorites will be displayed on top of the contact list on the Contacts tab.

Note: once One-on-One Chat is marked as Favorite in Desktop app, user with whom you have that conversation will be displayed as Favorited on Contacts tab in Mobile application. At the same time, One-on-One Chat itself and Group chats marked as Favorite in Desktop app will not be prioritized on Chats tab in Mobile application. 

Android iOS
FavoritesAndr FavoritesiOS
    • See the list of conference bridges.

    Android iOS
    Tap Conference bridges at the top of the screen. Tap Intermedia Unite logo at the top of the screen and then tap Conference Bridges option.
    Conference bridges Andr Conference Bridges iOS
    • Add Conference bridge. You will need to enter the following information:
      • Name;
      • Phone Number;
      • Conference code;
      • Host ID.
    Android iOS
    NewConfAndr NewConfIos
    ConfInfo ConfInfoIos

    • Call the contact.
    Android iOS
    CallAdndr CallIos
    • Start a chat with a contact.

    Important: it is only possible to chat with the corporate (Business) contacts who have PBX services enabled.

    Android iOS
    ChatAndr ChatIos
    • Search contacts using the various criteria: name, phone number, e-mail, department, office, etc.
    Android iOS
    SearchtAndr SearchtIos