1. Download app via the links: 

    •  iPhone
    •  Android 

      Or you may search the app in AppStore or PlayMarket by keyword Intermedia Unite. 

      2. Install the application. The app is supported on:

      • iOS: version 12 and higher
      • Android: version 7.0 and higher

      Note: the application might still work on earlier versions of iOS and Android OS, however, it will not receive updates.

        3. Put your login (email) and hit Next. Log in with your Intermedia Unite user credentials (your email address and password).


        Note: if you don't remember your password, you can reset it using the Forgot password option, if this option is allowed for you by your Administrator. Your account Administrator could reset user password in HostPilotĀ® Control Panel:

        1. Navigate to Unite > Users
        2. Click the user name and on User info tab
        3. Click on Reset password.

          Note: If you see the following 2FA prompt, this means that two-factor authentication is enabled for you by the administrator:
          Read the knowledge base article on How To Use Two-Factor Authentication To Access Intermedia Unite or SecuriSync for more information

        Read the Knowledge Base article on Managing Intermedia Unite Users for more information. If you experience an issue with getting into application, follow these troubleshooting steps.

          4. Accept application prompts for various permissions.
          It is necessary to grant those permissions to make application features work correctly. Intermedia Unite Mobile Application asks access to:

          • Calendar and GPS permissions – for the Mobile Assistant
          • Microphone – for Calls
          • Contacts - for usage of your local contacts in the Intermedia Unite Mobile app
          • Notifications – for notifications from the application with new Calls/Voicemails
          • Siri – for Siri voice commands to the app (iOS devices only)
          • Important for iOS 14 - Local Network Access

          For more information please review Intermedia Unite mobile application permissions.