If a user cannot log in to Intermedia Unite Mobile App, it may indicate connectivity issues which don't allow the user to authenticate. Try switching between data and Wi-Fi connections. If the issue persists, follow the steps:

  1. Check if AdBlock filtering on your mobile device is disabled or domain intermedia.net is added to white list.
  2. Check if the Intermedia Unite service is enabled in HostPilot for a user and they have a phone number assigned.
    Note: only account administrators can check if the service is enabled. Read the Knowledge Base article on How Do I Create And Manage Intermedia Unite Users? for more information.
  3.  Check if you can log in with the same login and password to My Services. If you cannot, your credentials do not seem to be valid.  Consider resetting the password by pressing Forgot password? link  at the bottom of My Services page or from the Mobile app.
    Note: a user needs to have an alternate email address or mobile phone number assigned to them in order to be able to reset the password.  Account administrators are able to reset a user's password, if needed. More information on how to manage user's password settings can be found here.
  4. Reinstall the application. Make sure that you are using Intermedia Unite Mobile Application.

In case the problem is not resolved, contact Support.