If you unable to find a contact the following questions can help you to realize the issue.
- Are you are looking for a contact listed for your organization?
- Check with your Account's Admin if the contact you are looking for is actually listed as a User for your organization's account.
- Intermedia Unite mobile app can only find the contacts from your organization having at least one phone number.
- Are you looking for the contact from your local Address book (not related to your organization)?
- Try to find this contact in you Address book using a native Contacts app.
- Check if permissions to access contacts granted (allow Intermedia Unite Mobile app to access local contacts in Address Book).
- Go to Settings of your device (additionally navigate to Apps for Android).
- Select Intermedia Unite mobile app.
- Allow app to access the contacts (additionally navigate to Permissions for Android).
- If you can find with native Contacts app, but not with Intermedia Unite mobile app app with permissions granted, then contact Support.