Your presence status is displayed on the avatar in the left bottom corner of the app. When the application is running your presence status could be displayed as one of the following states:

  • Available
  • Busy 
  • Offline
  • On Call

states


If your presence status is displayed as Offline:

  • Check internet connection on your computer
  • Perform Logout and repeat Login to the application

In case the problem is not solved please provide us with the application log file. For more information on how to send logs, review Intermedia Unite Application: Collecting Client Logs.